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A Liners field study across traditional banks and digital banks in Nigeria, with real BVNs and NINs.
•26 min read
Figures are drawn from 100 logged branch visits across 18 Nigerian banks in Lagos and Ibadan (with a few in Ogun and Ondo).
The bank accounts were opened on everyday devices with valid BVNs and NINs. Walk-in figures are counts out of 100, or out of each bank's total visits where stated. Online findings are based on research across Opay, PalmPay, Moniepoint, Kuda and ALAT by Wema.
100 (positive)
walk-in accounts opened
18 (positive)
traditional banks visited
31 (positive)
online opens
5 (positive)
digital banks tested
On a sunny Friday afternoon in Ikotun, one of our researchers walked into a Zenith Bank branch to open a Naira savings account.
Before he could even get the form, the attendant sent him out to go print a utility bill almost a kilometre away. He printed it, walked back, filled the form, then got sent to the waiting area three more times to add little details nobody explained prior. His account number arrived the following Monday.
That same week, another researcher opened an ALAT by Wema account from his couch. With his phone in hand, he finished the application process in under four minutes.
In Nigeria, there are two completely different ways to open a bank account - in person, or virtually. We tried both channels, and this report brings together all we uncovered during the entire process.
Liners sent researchers to open 100 walk-in accounts across 18 traditional banks, and ran them alongside online opens at five major digital banks. Those online opens came to 31 in total, across Opay, ALAT by Wema, Kuda, PalmPay and Moniepoint.
We used two channels, based on the route an everyday customer would use: walk-in at a physical branch, and online through an app or website.
Summary of the 100 walk-in visits
Visits logged per traditional bank, out of 100 total
Polaris
10
Union
9
Stanbic IBTC
8
UBA
7
Wema
7
Zenith
6
Sterling
6
Unity
6
Access
5
GTBank
5
Ecobank
5
First Bank
5
FCMB
5
Fidelity
5
Providus
5
Globus
3
Standard Chartered
2
Keystone
1
LinersVisit counts per bank, as recorded in the study's bank-by-bank tables. Sample sizes differ by bank, so every figure in this report is read as a count out of that bank's own total.
What this study is, and what it isn't
This is a field study, not a statistically representative survey. 100 branch visits across 18 banks is enough to show you what the process actually looks like; it is not enough to claim a precise national rate for any single bank. Every bank-level figure should be read as an observation, not a percentage.
Sample sizes are uneven by design; we went where a first-timer would go. Polaris was visited ten times; Globus three, Standard Chartered twice and Keystone once. Those three have their visit count beside the bank name, and should be read as anecdote rather than rate.
What the sample shows is pattern repetition. Where independent researchers at different branches, on different days, came back with the same result, we showed the pattern. This can be found in Section 10.
Opening an account online in Nigeria is the fast approach, and it is where most first-timers often start. No queue, no forms, just your phone, your face and a few taps.
Here's exactly what the five biggest digital banks in Nigeria asked our researchers for, and how quickly it was done.
Every fintech app we tested was found immediately on the Play Store or App Store.
There weren't any wrong lookalikes or confusion, many were straightforward. Moniepoint had two separate apps, one for personal and one for business, so you have to know which one you want before you download.
Usually a phone number or an email, NIN, and your face.
BVN and NIN came up on almost every flow, sometimes upfront, sometimes a few screens in. The whole process ran short: most researchers finished in four to nine screens.
“The whole process took less than 4 minutes.”
Across the 31 online opens, the account number showed up instantly in every case, and money could move immediately in 24 of them. Screens ranged from 2 to 12, most in the 5-to-9 range.
31 / 31 (positive)
account numbers issued instantly
24 / 31 (positive)
could move money immediately
2–12 (caution)
screens, most in the 5-to-9 range
< 4 min (positive)
fastest logged open (ALAT by Wema)
Nearly every digital bank we researched asked for a liveness check or facial recognition, alongside an OTP and a BVN or NIN match.
One researcher found Moniepoint's liveness check the strictest of the five, in his words “stricter than Opay's and PalmPay's”, and it took him a couple of tries.
Most people were placed on Tier 1 by default, with a ₦50,000 daily transfer cap and a ₦300,000 total balance ceiling.
By the retake numbers, Opay and ALAT never triggered a second face scan, Moniepoint and PalmPay stalled one researcher each (1 of 5), and Kuda tripped up more (2 of 6).
Face-scan retakes, by digital bank
Opens that needed a second face scan, as a share of that app's own opens
Kuda
2
Moniepoint
1
PalmPay
1
Opay
0
ALAT by Wema
0
LinersBar length is each bank's retake count relative to Kuda's 2, the highest in the group. Denominators differ, so the count is printed beside every bar.
ALAT timed out mid-session on one attempt and had to be restarted. Kuda blocked screenshots, which is fine for security but annoying when you want a reference of your own details.
On progress completion: 9 of 31 digital bank opens had no progress indicator at all, worst on ALAT (3 of 6), then PalmPay and Kuda (2 each).
One Kuda researcher couldn't complete the live check on the website and had to switch to the app, then couldn't screenshot in the app and had to go back to the website.
At Kuda, another researcher watched NIN verification drag on for hours, which held the account at Tier 1 instead of clearing it straight away.
Opens with no progress indicator at all
9 of 31 online opens, concentrated on three apps
ALAT by Wema
3
PalmPay
2
Kuda
2
LinersThe remaining two of the nine are not attributed to a single app in the study's figures. Bar length is relative to ALAT's 3, the highest count.
Walking into a branch is the older, slower route, and in 2026 it still runs on paperwork and of course…a lot of patience. Here is what the traditional banks asked Liners researchers for, how long it took, and what it cost.
The wait time spent before anyone attended to a Liners researcher depended entirely on the branch. Polaris and Zenith were the quickest to respond to our researchers, while Stanbic IBTC bank took the longest time.
| Wait to first contact | Banks seen most in this band |
|---|---|
| Under 10 minutes | Polaris, Zenith, GTBank and First Bank |
| 10 to 20 minutes | Union, UBA and Wema bank |
| 20 to 40 minutes | Sterling, Unity, Ecobank and Fidelity |
| Over 1 hour | Stanbic IBTC |
Once processed, 87% of our researchers got their account number by instant SMS. The clear exception was Zenith's Ikotun branch in Lagos: opened on a Friday, the account number only came the following Monday.
Walking in means paperwork, though what each bank insisted on varied more than you'd expect. NIN was requested in nearly every visit, and BVN blocked the start of the process for 42% of our visits.
Proof of address was mandatory in 54% of visits. Passport photographs, a physical form, and a utility bill were required in most of the checklist.
What the branch asked for, across all 100 visits
Counts out of 100 walk-in visits
NIN asked
96
Proof of address
54
BVN required to start
42
Utility bill
13
LinersPassport photographs and a physical form were near-standard everywhere and are left off, as in the source table.
3.2 The Documents You Need To Open A Naira Bank Account In Nigeria
Counts out of each bank's own visits, shown beside each bank.
| NIN asked | BVN required to start | Proof of address | Utility bill | |
|---|---|---|---|---|
| Polaris · 10 visits | 10 | 6 | 6 | 0 |
| Union · 9 visits | 7 | 4 | 3 | 1 |
| Stanbic IBTC · 8 visits | 8 | 2 | 3 | 0 |
| UBA · 7 visits | 7 | 4 | 3 | 1 |
| Wema · 7 visits | 7 | 0 | 3 | 0 |
| Zenith · 6 visits | 5 | 3 | 6 | 4 |
| Sterling · 6 visits | 5 | 2 | 4 | 0 |
| Unity · 6 visits | 6 | 0 | 3 | 0 |
| Access · 5 visits | 5 | 3 | 3 | 2 |
| GTBank · 5 visits | 5 | 3 | 4 | 3 |
| Ecobank · 5 visits | 5 | 3 | 4 | 0 |
| First Bank · 5 visits | 5 | 4 | 5 | 1 |
| FCMB · 5 visits | 5 | 3 | 4 | 1 |
| Fidelity · 5 visits | 5 | 1 | 1 | 0 |
| Providus · 5 visits | 5 | 2 | 0 | 0 |
| Globus · 3 visits | 3 | 1 | 1 | 0 |
| Standard Chartered · 2 visits | 2 | 0 | 1 | 0 |
| Keystone · 1 visit | 1 | 1 | 0 | 0 |
LinersAcross all 100 visits: NIN asked 96, BVN required to start 42, Proof of address 54, Utility bill 13.
“BVN required to start” counts visits where the process could not begin without it. Passport photographs and a physical form were near-standard everywhere and are left off the table.
How to read these grids: the visit count beside each bank is the denominator for its whole row. Every cell is a plain count of those visits, shaded by size. Hover any cell for the full figure.
At eight of Liners' visits, across six branches all in Ibadan, the staff had no physical account-opening form to give at all.
Instead, they handed the phone back to the customer, told them to download the bank's own app, and walked them through opening the account right there in the banking hall.
This happened repeatedly at:
“They told me there's no account opening form available, and the staff gave me an alternative way to open the account.”
The Liners team discovered your experience is only as good as the person who attends to you.
94% of Liners' researchers rated the banks very knowledgeable, and 84% gave a top friendliness score.
How the branch experience scored
Share of Liners researchers, out of the 100 walk-in visits
Staff “very knowledgeable”
94
Top friendliness score
84
Better than expected
83
Rated 5 out of 5
82
Account number by instant SMS
87
LinersThe warmth scores and the disclosure gaps in Section 9 come from the same 100 visits.
However…for all its unpredictability, the branches still won people over. 82% rated the overall experience 5 out of 5, and 83% said it was better than they expected. When the human is good, the warmth comes through, and you feel it.
87 out of 100 visits required no minimum deposit at all.
The exception was Access Bank: all five Access visits asked for ₦1,000 to ₦3,000, while everywhere else it was rare (one visit each at Stanbic Ipaja, Wema FUTA, Ecobank Okota, First Bank Bodija, FCMB Mosan, Keystone Ota and two at Polaris Bodija).
Debit cards cost extra when issued, and the fees were consistent across banks:
However, 91 out of 100 researchers were told nothing about maintenance or SMS-alert fees during the bank opening process. So while the fees exist, the conversation about them mostly does not.
For a lot of the visits, the honest answer is: only with help. Forms had tiny text and unlabelled sections.
On crowd control, 65 out of 100 branches ran a formal ticketing system, 23 had a visible queue with no tickets, and 9 left it unstructured. Accessibility was mixed too, with 10 out of 100 branches showing steps at the entrance and no ramp.
Crowd control at the branch
Out of 100 walk-in visits
Formal ticketing system
65
Visible queue, no tickets
23
Unstructured
9
Steps, no ramp
10
Liners“Someone who is not used to filling bank forms may find this one frustrating. The texts were tiny, and you may not know which sections to fill unassisted.”
You leave the branch with an account number…but that does not always mean you leave able to use it.
Across all 100 visits: 96 could receive money, 68 could send money on the spot, 22 walked out with the mobile app running and 18 with USSD, and only 5 held a debit card.
What worked the moment you walked out
Counts out of 100 walk-in visits
Could receive money
96
Could send money
68
Mobile app running
22
USSD
18
Held a debit card
5
LinersP.S: An account number is not the same thing as a working account that can send or receive money without restrictions.
The two things that varied by bank were whether you could send money day one and whether anyone put a card in your hand, so here they are, bank by bank.
What Your New Naira Account Can Do the Moment It's Open
Counts out of each bank's own visits, shown beside each bank.
| Could send money day one | Debit card offered or issued | |
|---|---|---|
| Polaris · 10 visits | 5 | 4 |
| Union · 9 visits | 5 | 0 |
| Stanbic IBTC · 8 visits | 7 | 1 |
| UBA · 7 visits | 2 | 0 |
| Wema · 7 visits | 6 | 1 |
| Zenith · 6 visits | 5 | 1 |
| Sterling · 6 visits | 6 | 0 |
| Unity · 6 visits | 4 | 0 |
| Access · 5 visits | 3 | 2 |
| GTBank · 5 visits | 3 | 0 |
| Ecobank · 5 visits | 4 | 0 |
| First Bank · 5 visits | 3 | 2 |
| FCMB · 5 visits | 5 | 1 |
| Fidelity · 5 visits | 4 | 3 |
| Providus · 5 visits | 4 | 1 |
| Globus · 3 visits | 1 | 0 |
| Standard Chartered · 2 visits | 0 | 0 |
| Keystone · 1 visit | 1 | 1 |
LinersAcross all 100 visits: Could send money day one 68, Debit card offered or issued 17.
Fidelity came closest to sending you off card-in-hand (3/5 visits), with Polaris (4/10 visits) next. Union, UBA, Sterling, Unity, GTBank, Ecobank, Globus and Standard Chartered offered no cards at any of their visits.
The takeaway for a first-timer: plan to run your new account from your phone at first, and budget a second trip (and a fee) if you want the card.
Liners asked every researcher who did both to compare the two directly. The answer was close to unanimous: opening online was much faster and easier.
| What you're comparing | Online (fintech app) | Walk-in (traditional branch) |
|---|---|---|
| Time to a usable account number | Minutes. Often on screen instantly, money is movable right away. | Same day for most, but next working day for some. Plus the wait to be seen. |
| Cost to open | Typically ₦0. No deposit, no card fee to start. Often a free virtual card the same minute. | Usually no deposit, but card fees of ₦1,000 to ₦1,500 when issued. |
| Documents required | NIN, BVN and your face. All digital, no printing. | Physical form, passport photos, and often a utility bill. |
| Human help | None available, and none needed for most people. | A person who can guide a first-timer, when that person is a good one. |
| KYC tier by default | Tier 1: ₦50,000 daily, ₦300,000 balance cap. | Often Tier 1 too, but the desk is your route to higher tiers. |
| Where it breaks | ALAT timeouts & no progress bars, Kuda screenshot blocks, Kuda NIN lag. | The staff lottery, the utility bill, the wait. |
| Loan/Overdraft | Available or offered at 15 of 31 opens. | Mentioned at just 2 of 100. |
Loan or overdraft surfaced
Online · out of 31 opens
Offered
15
LinersLoan or overdraft surfaced
Walk-in · out of 100 visits
Mentioned
2
LinersBoth panels use the same 0–100% scale of each channel's own total, so the two bars are directly comparable.
Every digital bank we tested asked for a liveness check or facial recognition, on top of an OTP and a BVN or NIN match. What varied was how hard or easy it was.
Opay and ALAT by Wema were the gentlest, clearing on the first try with no retake at a single open (0 of 9 and 0 of 6). PalmPay and Moniepoint each stalled one researcher (1 of 5).
The face scan tripped up the most at Kuda, a second scan at 2 of 6 opens, and its live check also failed on the website, app only.
| Digital bank | Facial / liveness check | How it went for our researchers |
|---|---|---|
| Opay | Required | Smooth, cleared on the first try. |
| PalmPay | Required | One researcher needed a second scan, 1 of 5. |
| ALAT by Wema | Required | Verification was quick; the only friction was a mid-session timeout. |
| Kuda | Required | Needed a second scan at 2 of 6 opens, the most of the group; the live check also failed on the website, app only. |
| Moniepoint | Required | The strictest of the five, took a couple of tries to pass. |
The traditional branches were the opposite story: most skipped facial verification entirely.
A photograph was taken at only 9 out of 100 branch visits (Zenith at 2 out of 6, Polaris at 2 out of 10, and one visit each at Ecobank, First Bank, FCMB, Stanbic and Wema).
Face check at the app
Digital banks · required at all 5
Required
5
LinersPhotograph at the branch
Walk-in · out of 100 visits
Photo taken
9
LinersBoth scales run 0–100% of each channel's own total.
Where a branch did use biometrics, it often had faults: at Zenith, Gowon Estate (Lagos) the biometric app kept failing to authenticate, and at Ecobank, Okota a researcher found the “selfie face verification a bit annoying.”
To open a bank account in Nigeria, budget ₦0 online and an opening deposit between ₦1000 to ₦10,000 for an in-branch open (depending on the bank you choose).
To use the account, set aside ₦1,000 to ₦1,500 for a debit card, and expect some monthly maintenance and SMS fees.
| Cost | Online (digital banks) | In-branch (traditional banks) |
|---|---|---|
| Opening deposit | ₦0 | ₦0 at 87 out of 100 visits; ₦1,000 to ₦3,000 when charged, up to ₦10,000 at FCMB Mosan Ipaja. |
| Debit card | None needed to start. A free virtual card at 19 of 31 opens. | ₦1,000 to ₦1,500 when issued; 83 out of 100 visits left with no card at all. |
| Maintenance / SMS / stamp duty | Rarely surfaced. | Disclosed at only 9 out of 100 visits. |
Debit card fees logged, by branch
Naira, where a card fee was quoted
First Bank · Bodija
1025
Zenith · Polytechnic
1250
Keystone · Ota
1075
Wema · FUTA
1000
LinersScale runs to ₦1,500, the top of the range quoted at First Bank Bodija.
The one bank that always charged opening deposit was Access Bank, where all five visits asked for a ₦1,000 to ₦3,000 deposit. Everywhere else it was rare, and the high outlier was FCMB, Mosan Ipaja, which asked for ₦10,000 as an opening deposit.
When a debit card was issued, the fee was steady across banks: ₦1,000 at Wema (FUTA), ₦1,025 to ₦1,500 at First Bank (Bodija), ₦1,075 at Keystone (Ota) and ₦1,250 at Zenith (Polytechnic).
For all the identity checks at the front door, the security that got set up behind it was low. Across 100 visits to different banks, here's what we found;
Security set up at the branch
Walk-in · out of 100 visits
SIM / phone link
66
BVN check
42
Fingerprint
16
Transaction PIN
15
Photograph
9
Banking password
9
Full 2FA
3
LinersSecurity set up online
Digital banks · out of 31 opens
OTP
22
Transaction PIN
21
Liveness check
18
Fingerprint login
12
LinersBoth panels run 0–100% of their own channel total (100 walk-in visits, 31 online opens), so the shapes are comparable even though the counts are not.
How Secure Is Naira Account Opening in Nigeria?
Counts out of each bank's own visits, shown beside each bank.
| BVN verified | Fingerprint / PIN or 2FA set | |
|---|---|---|
| Polaris · 10 visits | 4 | 1 |
| Union · 9 visits | 3 | 2 |
| Stanbic IBTC · 8 visits | 4 | 1 |
| UBA · 7 visits | 2 | 1 |
| Wema · 7 visits | 3 | 1 |
| Zenith · 6 visits | 4 | 2 |
| Sterling · 6 visits | 1 | 1 |
| Unity · 6 visits | 1 | 0 |
| Access · 5 visits | 3 | 1 |
| GTBank · 5 visits | 3 | 1 |
| Ecobank · 5 visits | 2 | 1 |
| First Bank · 5 visits | 3 | 3 |
| FCMB · 5 visits | 2 | 1 |
| Fidelity · 5 visits | 2 | 1 |
| Providus · 5 visits | 3 | 2 |
| Globus · 3 visits | 1 | 0 |
| Standard Chartered · 2 visits | 0 | 0 |
| Keystone · 1 visit | 1 | 0 |
LinersAcross all 100 visits: BVN verified 42, Fingerprint / PIN or 2FA set 19.
First Bank was the most thorough, setting a fingerprint, PIN or 2FA step at 3 /5 visits. Everywhere else it was a rarity, and Unity, Globus, Standard Chartered and Keystone set nothing stronger than a SIM link at any visit.
Put that next to the fraud-warning silence in the next section and a pattern shows: the account gets tied to your phone and your BVN, and then you are largely on your own.
The effort goes into proving who you are at the door, not into protecting the account once it is yours.
The digital banks did the opposite. They front-loaded genuine security: a transaction PIN at 21 of 31 online opens, a liveness check at 18 of 31 and a fingerprint login at 12 of 31, on top of OTP (22 of 31) and a BVN or NIN check, where the branch mostly just linked your SIM.
Many of Liners' researchers, working independently, came back with a pattern. Here is the same breakdown, bank by bank, as counts out of each bank's visits.
Fraud Warnings, Transaction Limits and Welcome Emails Nigerian Banks Skip
Counts out of each bank's own visits, shown beside each bank.
| Told their limits | Told their KYC tier | Warned about fraud | Got a welcome email | |
|---|---|---|---|---|
| Polaris · 10 visits | 2 | 5 | 5 | 2 |
| Union · 9 visits | 1 | 2 | 3 | 2 |
| Stanbic IBTC · 8 visits | 0 | 4 | 2 | 1 |
| UBA · 7 visits | 0 | 1 | 0 | 2 |
| Wema · 7 visits | 0 | 3 | 2 | 1 |
| Zenith · 6 visits | 3 | 4 | 1 | 4 |
| Sterling · 6 visits | 0 | 0 | 1 | 0 |
| Unity · 6 visits | 1 | 1 | 0 | 1 |
| Access · 5 visits | 1 | 2 | 0 | 2 |
| GTBank · 5 visits | 1 | 1 | 0 | 2 |
| Ecobank · 5 visits | 2 | 1 | 0 | 1 |
| First Bank · 5 visits | 2 | 2 | 2 | 2 |
| FCMB · 5 visits | 2 | 0 | 1 | 1 |
| Fidelity · 5 visits | 0 | 1 | 1 | 1 |
| Providus · 5 visits | 0 | 1 | 3 | 2 |
| Globus · 3 visits | 1 | 1 | 1 | 1 |
| Standard Chartered · 2 visits | 0 | 0 | 0 | 0 |
| Keystone · 1 visit | 0 | 0 | 1 | 1 |
LinersAcross all 100 visits: Told their limits - 16, Told their KYC tier - 29, Warned about fraud - 23, Got a welcome email - 26.
77% of Liners' researchers said nothing was said about fraud, scams or account safety.
When asked whether they were warned about fraud, scams, or account safety, 77% of Liners' researchers said no, nothing was said.
In a country where account fraud is a daily reality, most new accounts are opened with no safety word at all, on either channel.
Digital banks were the same: 26 of 31 online opens showed no warning about fraud, and only Opay and ALAT flagged one prominently.
78% of visits ended with no word on transaction limits. 71% were never told which KYC tier they'd been placed on.
Transaction limits were left uncommunicated in 78% of visits, and on top of that, 71% were never even told which KYC tier they'd been placed on.
Most people walked out not knowing what their new account could and couldn't do, and had to go digging to find out.
Online too, 5 of 31 digital bank opens were never told their tier, with many researchers mentioning; “I had to look it up myself.”
4 in 10 of new account holders still had not received any welcome or onboarding email, sometimes because their email was never requested at sign-up.
For a step that is supposed to be automatic, onboarding was hit or miss. 41% of new account holders still had not received any welcome or onboarding email, sometimes because their email was never requested at sign-up.
For digital banks, 9 of 31 opens had no onboarding email, and one PalmPay researcher noted his email was never even requested at sign-up.
What the branch told you, and what it left out
Counts out of 100 walk-in visits — the short bars are the finding
Told their KYC tier
29
Got a welcome email
26
Warned about fraud
23
Told their limits
16
Fees disclosed
9
LinersSame 100 visits as the warmth scores in section 3.4. The branch scores highly on how it felt and poorly on what it said.
One visit can be a bad day. The same result from different researchers, at different branches, on different days, is a pattern.
This table is based on the things a first-timer feels: how fast you're seen, whether it costs anything, whether anyone mentioned safety, and how the visit went overall. Counts are out of each bank's total visits.
Before reading this as a ranking: these are counts from a field study, not measured rates. Seven of the eighteen banks were visited five times, and three fewer than four — one visit moves a row a long way. Treat it as a guide to what to expect, not a league table. See the note on sample and limitations.
11.1 Top 18 Physical Banks in Nigeria Compared
Counts out of each bank's own visits, shown beside each bank.
| Fast start (under 10 min) | Deposit asked | Warned on fraud | Rated 5/5 | |
|---|---|---|---|---|
| Polaris · 10 visits | 5 | 2 | 5 | 10 |
| Union · 9 visits | 2 | 0 | 3 | 9 |
| Stanbic IBTC · 8 visits | 1 | 1 | 2 | 7 |
| UBA · 7 visits | 2 | 0 | 0 | 5 |
| Wema · 7 visits | 0 | 1 | 2 | 6 |
| Zenith · 6 visits | 4 | 0 | 1 | 0 |
| Sterling · 6 visits | 0 | 0 | 1 | 5 |
| Unity · 6 visits | 0 | 0 | 0 | 6 |
| Access · 5 visits | 2 | 5 | 0 | 3 |
| GTBank · 5 visits | 3 | 0 | 0 | 3 |
| Ecobank · 5 visits | 1 | 1 | 0 | 5 |
| First Bank · 5 visits | 3 | 1 | 2 | 5 |
| FCMB · 5 visits | 1 | 1 | 1 | 3 |
| Fidelity · 5 visits | 1 | 0 | 1 | 5 |
| Providus · 5 visits | 2 | 0 | 3 | 5 |
| Globus · 3 visits | 1 | 0 | 1 | 3 |
| Standard Chartered · 2 visits | 0 | 0 | 0 | 2 |
| Keystone · 1 visit | 0 | 1 | 1 | 0 |
LinersZenith bank had the most paperwork, the longest to deliver a number, and the only bank Liners' researchers never rated 5 out of 5.
Stanbic IBTC is where you'd need some patience.
Access is where you should bring cash.
And Polaris, Union and Providus are the closest thing to a safe bet on a good morning.
11.2 Top 5 Digital Banks in Nigeria Compared
Counts out of each bank's own opens, shown beside each bank.
| Face retries | Virtual card available | Warned on fraud | |
|---|---|---|---|
| Opay · 9 opens | 0 | 7 | 2 |
| ALAT by Wema · 6 opens | 0 | 4 | 2 |
| PalmPay · 5 opens | 1 | 3 | 0 |
| Moniepoint · 5 opens | 1 | 3 | 1 |
| Kuda · 6 opens | 2 | 2 | 0 |
LinersKnown for
If you are opening an account today and you want speed, the fintechs are generally better. You'll open your account in minutes, no queue, no paperwork, and you'll have your money moving in seconds.
The traditional branch still matters for the things a screen cannot do: higher tiers without the wait, a human who can guide you, the accounts and products that still live behind a desk. But it asks more of you, it costs a little more to start, and the quality of your day depends on who you happen to meet; a “First Bank Okota” or a “Stanbic Ipaja.”
Before you open your next Naira account, it is worth knowing which one you're walking into: what it will ask for, what it will cost, and what you really get on the other side. That is exactly the kind of decision Liners exists to make easier, so you can see it clearly before you commit, not after.
Cheers, The Liners Team
Figures are drawn from Liners' Walk-In Account Opening study: 100 logged branch visits across roughly 18 Nigerian banks in Lagos and Ibadan (with a few in Ogun and Ondo), opened on everyday devices with valid BVNs and NINs, 2026. Walk-in figures are counts out of 100, or out of each bank's own visit total where stated. Online findings are drawn from Liners' companion Online Account Opening research across Opay, PalmPay, Moniepoint, Kuda and ALAT by Wema. Quotes are reproduced from researcher responses. Liners is an independent review and discovery platform; no bank paid for placement or coverage in this report.
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One email per report. The headline finding, the sample, and a link, nothing else.
Roughly one email a month.
FintechA Liners field study of 142 sign-ups across 17 virtual dollar card apps in Nigeria, from KYC and card creation to first funding.
Your brand here — This spot is waiting for a smart brand. That could be you.
Access Bank
ALAT by Wema
FCMB
Fidelity Bank
FirstBank
Globus Bank
GTBank
Keystone Bank
Kuda
Moniepoint
OPay
PalmPay
Polaris Bank Limited
ProvidusUnity Bank
Stanbic IBTC Bank
Standard Chartered Bank
Sterling Bank
Union Bank
United Bank for Africa (UBA)
Wema Bank
Zenith Bank