Question 1

What is Fidelity Bank and how does it work?

Accepted Answer

Fidelity Bank is a Nigerian full-service commercial bank that provides personal, SME, corporate, public sector, and private banking through branches, online banking, mobile apps, USSD (*770#), cards, and other digital channels. You can open accounts, access loans, make payments and transfers, and manage collections and investments using its web portals, mobile app, USSD, and in-branch services.

Question 2

What countries does Fidelity Bank operate in?

Accepted Answer

Fidelity Bank operates in Nigeria as a licensed commercial bank of the Central Bank of Nigeria and is listed on the Nigerian Exchange. It also supports sending money across Africa in Naira with recipients paid in their local currency, but specific country coverage beyond Nigeria is not detailed and is therefore .

Question 3

How do I sign up for Fidelity Bank?

Accepted Answer

You can sign up by opening an account online through Fidelitybank’s web portals (for personal or business accounts) or by visiting a Fidelity Bank branch in Nigeria. Account opening options are available for individuals, SMEs, corporates, and public sector clients, with digital onboarding and self-service tools to start the process.

Question 4

Does Fidelity Bank have a mobile app?

Accepted Answer

Yes, Fidelity Bank is available on iOS and Android. You can download Fidelitybank on the App Store for iPhone, or get it on Google Play for Android.

Question 5

Who is Fidelity Bank best suited for?

Accepted Answer

Fidelity Bank is best suited for Nigerian retail customers (including diaspora), SMEs, corporates, high-net-worth individuals, and government/public sector institutions that need banking, payments, collections, and digital financial services. It is particularly relevant for users who want to combine branch-based banking with online, mobile, and USSD channels.

Question 6

How do I contact Fidelity Bank support?

Accepted Answer

You can contact Fidelity Bank support via email at true.serve@fidelitybank.ng or info@fidelitybank.ng, and through the True Serve contact center phone lines and WhatsApp channels listed on the site. There is also a Help & Support section with FAQs, Voice of Customer forms, scam alert information, and whistle-blowing channels.

Question 7

Does Fidelity Bank have a plan for teams or businesses?

Accepted Answer

Yes, Fidelity Bank offers products and services for teams and businesses, including SME current accounts, SME loans and advisory, corporate current accounts, corporate online banking, and public sector collections and funds management solutions. Businesses can open accounts and access these services through the SME, corporate, and public sector banking sections and dedicated online portals.

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