Jumia Reviews

AI summary of user reviews

Reviewers generally praise Jumia for its wide variety of products, a user-friendly app experience, and convenient features like pay on delivery and pickup stations, with many noting fast, reliable delivery and items arriving in good condition. Discounts, affordability for some items, and refund or return options are also frequently mentioned as positives, along with trust in official stores and vendor reliability when chosen carefully. Common concerns include occasional delayed deliveries and weak delay notifications, inconsistent product quality or wrong or incomplete orders (including reports of fake items), slow complaint or refund responses for some users, and occasional pricing or shipping cost issues.

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Top mentions

Showing 164 reviews sorted by newest first.

Chimaobi Madukwe

NG · 3 reviews

May 17, 2026

Great e shopping platform.. I love it

Sofiaadesewa

NG · 1 review

May 16, 2026

Nice platform for shopping.

Oyindolapocassandra

NG · 3 reviews

May 16, 2026

Their prices is quite high , compared to TEMU

Olatunde Tomilola

NG · 2 reviews

May 16, 2026

A good app but delivery issues

Hajaraeni1111

NG · 3 reviews

May 16, 2026

Good app buh dishonest delivery men

Iyanuoluwa Ojo

NG · 4 reviews

May 16, 2026

Easy use and good service

Holusheye03.uk

NG · 6 reviews

May 15, 2026

Easy to navigate and the comfort it brings is top-notch

Farouk Bilesanmi

NG · 4 reviews

May 15, 2026

Prompt delivery

Moritz Jatto

NG · 3 reviews

May 15, 2026

Good app but dishonest delivery men. I hope they improve their courier services.

Chioma Chuku

NG · 20 reviews

May 14, 2026

Jumia has been top-notch when it comes to online shopping and delivery. I’ve only had to return an order once, and the refund process was hassle-free.

Quiet Bloom

NG · 7 reviews

May 14, 2026

This is the best e-commerce marketplace for me. No complaints.

Jadesolabells

NG · 1 review

May 13, 2026

Jumai delivery service i pretty fast and i love how there is a payment on. delivery option

Maryann_phyna

NG · 4 reviews

May 13, 2026

Swift delivery, got exactly what I ordered

Marvelousordia8

NG · 3 reviews

Mar 22, 2026

Pretty amazing platform. Been using them for a while now

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Review Sources

Where reviews have come from for the past 12 months.

Verified7

Unverified157

Total reviews164

4% verified

Verified reviews include proof of product usage submitted by the reviewer.

AI Moderation

Every review is automatically screened by AI before publication. This helps maintain quality and trust.

AI-screened reviews

164

(100%)

Average confidence score

49%

Liners screens each review for rule breaches and signs of manipulation before publication.

Reply Behavior

How Jumia responds to reviews.

No replies to reviews yet.

Flagging Activity

How frequently reviews were flagged for this listing in the past 12 months.

No reviews have been flagged for this listing.

Reviews Over Time

How Jumia received reviews in the past 12 months.

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130

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Sep

Star Distribution Over Time

How star ratings are distributed each month for the past 12 months.

Mar

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130

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5-star

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1-star

4.2

Great · 164 reviews

How is the score calculated?

Every product starts at a 3.5-star baseline worth 7 reviews. Each approved review pulls the score toward the real average, so a product with one 5-star review shows about 3.7.

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