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An AI customer-operations platform for African SMBs that manages WhatsApp conversations, bookings, product enquiries, checkout, delivery details, analytics, and human handoff.
Zenai Product Overview
Is Zenai Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Kenyan SMBs
- WhatsApp-led businesses
What It Does Well
- WhatsApp conversation handling
- Bookings from chat
Things to Check
- WhatsApp setup requirements
- Checkout payment options
About Zenai
zenai is a web-based AI customer-operations platform for African small and medium-sized businesses that need to manage customer conversations, bookings, sales, and handoff from a single workspace.
Key capabilities include:
- WhatsApp-first customer operations using Meta’s official WhatsApp Cloud API, with unlimited messages and support for intent-based automation across common enquiries.
- Workflow automation for end-to-end journeys, including customer qualification, appointment booking with Google Calendar sync, secure checkout with clear order records, and delivery information collection (recipient details, phone numbers, location notes, alternative contacts).
- Unified inbox and real-time operations dashboard for monitoring conversations, escalating when the AI cannot answer, and one-click human takeover with full context.
- Multilingual support with automatic language detection and support for English and Swahili, plus voice note transcription listed for WhatsApp.
Available on Web, with WhatsApp live now.
It targets Kenyan and Africa-focused SMBs such as clinics, dental practices, pharmacies, retail and grocery businesses, salons, and boutique fashion businesses that handle high volumes of customer messages.
Notable for its Kenya-focused pricing in KSh, M-Pesa acceptance, and positioning around practical customer operations metrics like message volume, response speed, resolution rate, escalations, product interest, and booking outcomes, while keeping human oversight built into the workflow.
Zenai Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. Learn moreOperates In
Official Links
Pricing & Fees
Variable pricingZenai offers a 7-day free trial with no credit card required. The Growth plan costs KSh 3,000 per month, or KSh 2,500 per month when billed quarterly.
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Frequently Asked Questions About Zenai
Zenai is a web-based AI customer-operations platform for African SMBs. It uses WhatsApp conversations to automate customer enquiries, bookings, purchases, checkout, delivery details, and escalation to a human operator.
Zenai offers a 7-day free trial with no credit card required. The Growth plan costs KSh 3,000 per month, or KSh 2,500 per month when billed quarterly. The Agency plan is planned, with pricing to be announced.
Zenai is primarily focused on Kenya and describes itself as built for African businesses.
You can sign up for Zenai through its website and start a 7-day free trial without providing a credit card.
Zenai is best suited for African SMBs that manage customer conversations through messaging, including clinics, dental practices, pharmacies, retailers, grocery businesses, salons, and boutique fashion businesses.
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