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A cloud-based multichannel customer engagement platform for African businesses to manage calls/IVR, SMS, WhatsApp, social messages, USSD, campaigns, and CRM workflows.
Mteja Product Overview
Is Mteja Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Support teams
- Sales follow-ups
What It Does Well
- Call and IVR handling
- WhatsApp and SMS messaging
Things to Check
- WhatsApp setup requirements
- USSD shortcode ownership
About Mteja
Mteja is a cloud-based multichannel customer engagement platform for businesses that need to manage customer conversations, support, and outbound communication across mobile-first channels.
It brings key customer support and engagement workflows into one interface, including:
- Call Center / IVR with a web phone system and virtual calling for handling inbound support and running automated or bulk calls
- Team Inbox / CRM to consolidate conversations from SMS, WhatsApp, social media (Facebook, Instagram, X) and other channels, plus contact profiles for tracking customer history
- Chatbots and workflows to automate omni-channel customer journeys and routine enquiries
- Campaigns and surveys for sending personalised bulk messages and tracking customer satisfaction using NPS, CSAT, CES, plus sentiment analysis
Available on Web (browser-based app) and via APIs (SMS, USSD, call center) with developer documentation.
Target users include SMEs, enterprises, and organisations in sectors such as HR and payroll, agritech, fintech, transport and logistics, edtech, and non-profits that need a shared inbox, call handling, ticketing, customer segmentation, and bulk messaging.
Notable in the African market for supporting calls, SMS, USSD, WhatsApp, and social channels in one platform and for serving 100+ businesses across 8 African markets, with an API layer that helps teams embed messaging, USSD flows, and calling into existing business systems.
Mteja Facts
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African alternative to
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Mteja Founders & Leadership Team
Liners compiles leadership profiles from official company pages, professional profiles, and trusted public sources. We refresh them as teams change. How we source dataFrequently Asked Questions About Mteja
Mteja is a cloud-based multichannel customer engagement platform that lets businesses manage calls/IVR, SMS, WhatsApp, social media messages, USSD, campaigns, and CRM workflows in one web application. You use it by logging into the browser-based dashboard to handle inbound and outbound communication, set up chatbots and automations, run campaigns and surveys, and track customer insights across all connected channels.
Mteja is a paid platform with pricing that typically starts from around $30 per month for basic customer support capabilities. For an exact quote or tiered pricing details, you need to contact the Mteja team directly.
Mteja is based in Nairobi, Kenya and serves over 100 businesses across 8 African markets. It is used widely in East Africa (including Uganda) and other African regions where customers need mobile-first communication channels.
To sign up for Mteja, you can visit the Mteja website and follow the prompts to get started or request a demo, then an account will be set up for your business. You may also need to contact the team to configure channels like phone numbers, SMS routes, USSD codes, and integrations for your use case.
Mteja does not currently offer a dedicated mobile app for Android or iOS. You access Mteja through a web browser and via its APIs.
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