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LuliChat
An omnichannel CRM and customer support platform for Nigerian and African businesses to manage WhatsApp, email, SMS, calls, live chat, tickets, bots, and campaigns.
LuliChat Product Overview
Is LuliChat Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Nigerian businesses
- Customer support teams
What It Does Well
- One inbox for channels
- WhatsApp, SMS, email handling
Things to Check
- WhatsApp account setup
- Bot and ticket limits
About LuliChat
LuliChat is an omnichannel CRM and customer support platform built for Nigerian and African businesses that need to manage customer communication across messaging, email, SMS, and voice from one dashboard.
Key capabilities include:
- Unified inbox with ticket management to log, track, prioritize, and respond to customer inquiries across channels, keeping conversation history in one place.
- Integrated inbound and outbound calling for handling support calls and making proactive outreach without switching tools.
- Campaigns and engagement tracking for setting up and automating promotions across SMS, email, and social networks, then monitoring engagement metrics.
- AI-powered bots and self-service, plus team collaboration features such as internal chat and file sharing (documents, images, invoices, and voice messages) and Kanban task management with assignments, deadlines, progress updates, and reminders.
Available on web and accessible on desktop and mobile devices.
Target users include SMEs, startups, eCommerce businesses, service providers, and enterprises that want centralized support operations and coordinated customer outreach.
It is notable for its Nigeria-first positioning as an “Omnichannel CRM & Customer Support Software in Nigeria,” with local market focus and support for common channels used by African customers such as WhatsApp and Telegram, alongside voice, SMS, email, social messaging, and live chat.
LuliChat Facts
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Official Links
African alternative to
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Frequently Asked Questions About LuliChat
LuliChat is an omnichannel CRM and customer support platform that lets you manage calls, chats, SMS, email, WhatsApp, Telegram, social messaging, and live chat from a single inbox. You connect your communication channels, then your team can track, prioritize, and respond to customer conversations and tickets, run campaigns, use AI bots for self-service, and collaborate internally from one dashboard.
LuliChat offers a free Starter plan and paid plans priced in Nigerian Naira, with examples around NGN 25,000 and NGN 45,000 for growing businesses. There are also add-ons like extra users and extra connections priced per unit, and you can start with a free trial before committing to a paid plan.
LuliChat is focused on Nigeria, where it is headquartered in Lagos, and is positioned as an omnichannel CRM and customer support solution for Nigerian businesses. It also serves a broader African market, targeting SMEs and enterprises across African countries.
You can sign up for LuliChat by visiting the website and creating an account from the web app on your desktop or mobile browser. After registering, you can connect your communication channels and start using the unified inbox and other features.
LuliChat is available on the web and is accessible on mobile devices through a browser. There is no confirmed information about dedicated Android or iOS apps.
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