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Manage calls, WhatsApp, CRM and bookings in one system
Resolv
An AI-powered customer interaction management platform for CX teams that unifies chat, email, voice, and tickets, with analytics, security, and automation.
Resolv Product Overview
Is Resolv Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- CX support teams
- Multi-channel support desks
What It Does Well
- One inbox for channels
- Chat and email support
Things to Check
- Supported channel list
- Phone setup options
About Resolv
Resolv is a customer interaction management platform for customer experience and support teams that brings chat, email, voice, and tickets into a single AI-powered workspace.
Key capabilities include:
- AI Agents and Co-Pilots for 24/7 automated conversations and AI assistance to human agents across channels
- Omnichannel messaging and ticketing via products such as Chatdesk and Service Desk, with workflow automation and SLA tracking
- Voice operations with Resolv Calls, including smarter call routing and support for Bring Your Own SIP
- Operations insights and oversight through advanced analytics, QA for interaction quality, and workforce management features such as leave and shift management
Available on Web, with APIs & Developers resources and integrations including WhatsApp API.
Built for B2B organisations running customer support, customer operations, and service management teams that need centralized visibility across interactions and performance.
Notable in the African market context, it maintains dedicated pages for All of Africa and country-specific coverage including Kenya, Nigeria, South Africa, Ghana, Uganda, and Egypt, and it has rebranded from Dial Afrika. It also highlights security and compliance controls such as SOC 2 (SOC 2 ready / Type II listed), GDPR compliance, end-to-end encryption, role-based access, and audit logging.
Resolv Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. How we source dataAfrican alternative to
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Frequently Asked Questions About Resolv
Resolv is an AI-powered customer interaction management platform that brings chat, email, voice, and support tickets into one web-based workspace for customer experience and support teams. It uses AI agents and co-pilots to automate and assist customer and employee conversations, while providing tools for ticketing, call handling, analytics, quality assurance, and workforce management.
Resolv is a paid platform that offers free trials and custom plans, but specific pricing amounts are not publicly listed. You can view plan structures and request pricing on the pricing page or by contacting the sales team.
Resolv actively focuses on African markets, with dedicated coverage for Kenya, Nigeria, South Africa, Ghana, Uganda, Egypt, and an "All of Africa" region. It also supports global businesses that need omnichannel, AI-powered customer interaction management.
You can sign up for Resolv by starting a free trial or requesting access directly from the website, then creating an account for your organization. After signup, you can configure your workspace, connect channels, and onboard your CX team.
Resolv is best suited for B2B organizations that run customer experience, customer support, service management, or operations teams and need a centralized, AI-powered workspace for managing chat, email, voice, and tickets. It is particularly aligned with growing CX teams looking for an alternative to tools like Zendesk, Zoho Desk, Freshdesk, and HubSpot Service Hub.
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