Question 1

What is Resolv and how does it work?

Accepted Answer

Resolv is an AI-powered customer interaction management platform that brings chat, email, voice, and support tickets into one web-based workspace for customer experience and support teams. It uses AI agents and co-pilots to automate and assist customer and employee conversations, while providing tools for ticketing, call handling, analytics, quality assurance, and workforce management.

Question 2

How much does Resolv cost?

Accepted Answer

Resolv is a paid platform that offers free trials and custom plans, but specific pricing amounts are not publicly listed. You can view plan structures and request pricing on the pricing page or by contacting the sales team.

Question 3

What countries does Resolv operate in?

Accepted Answer

Resolv actively focuses on African markets, with dedicated coverage for Kenya, Nigeria, South Africa, Ghana, Uganda, Egypt, and an "All of Africa" region. It also supports global businesses that need omnichannel, AI-powered customer interaction management.

Question 4

How do I sign up for Resolv?

Accepted Answer

You can sign up for Resolv by starting a free trial or requesting access directly from the website, then creating an account for your organization. After signup, you can configure your workspace, connect channels, and onboard your CX team.

Question 5

Who is Resolv best suited for?

Accepted Answer

Resolv is best suited for B2B organizations that run customer experience, customer support, service management, or operations teams and need a centralized, AI-powered workspace for managing chat, email, voice, and tickets. It is particularly aligned with growing CX teams looking for an alternative to tools like Zendesk, Zoho Desk, Freshdesk, and HubSpot Service Hub.

Question 6

How do I contact Resolv support?

Accepted Answer

You can contact Resolv support by emailing info@useresolv.com. Additional contact or demo request options are available through the website.

Question 7

Does Resolv have a plan for teams or businesses?

Accepted Answer

Yes, Resolv offers plans designed for teams and businesses, providing shared workspaces, collaboration, workforce management, and service desk capabilities for CX and operations teams. Pricing and plan details are available on request and via the pricing page.

Question 8

Does Resolv offer an API or integrations?

Accepted Answer

Yes, Resolv offers a public API. View the official Useresolv API documentation for endpoints, authentication, and integration guides.

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