Question 1

What is Support Buddy and how does it work?

Accepted Answer

Support Buddy is a web-based shared inbox and customer automation platform that lets your team manage website chat, WhatsApp, and Instagram conversations in one place. You connect your channels, then use AI and workflows to automate routine replies, tagging, assignments, and handoffs while keeping full conversation history and context for teammates.

Question 2

How much does Support Buddy cost?

Accepted Answer

Support Buddy is offered on a subscription basis with a 14-day free trial. Pricing plans are listed as Free, Basic, Pro, and Enterprise, each with different monthly message limits and features; you can see exact prices on the pricing page after starting or logging into your account.

Question 3

How do I sign up for Support Buddy?

Accepted Answer

You can sign up by visiting supportbuddyai.com and starting the free trial, then creating a workspace and connecting your channels. The product runs in the browser so you complete signup online and can later upgrade to a paid subscription from your account if needed.

Question 4

Does Support Buddy have a mobile app?

Accepted Answer

Support Buddy is available as a web-based SaaS product. There is no verified information that it offers native mobile apps for iOS or Android, so you should plan to use it in a web browser.

Question 5

Who is Support Buddy best suited for?

Accepted Answer

Support Buddy is best suited for small teams such as creators, e‑commerce stores, sales teams, and support teams that need to manage high volumes of customer messages across website chat, WhatsApp, and Instagram from a single workspace. It is particularly useful if you want to automate routine replies while still allowing teammates to step in with full context.

Question 6

Does Support Buddy have a plan for teams or businesses?

Accepted Answer

Yes, Support Buddy offers plans suitable for teams and businesses. It provides a shared inbox, workflow automations, and subscription tiers designed so multiple teammates can collaborate on customer conversations across channels.

Question 7

Does Support Buddy offer an API or integrations?

Accepted Answer

Yes, Support Buddy offers a public API. View the official Supportbuddyai API documentation for endpoints, authentication, and integration guides.

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