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Support Buddy
A shared inbox and customer automation tool for small teams to manage website chat, WhatsApp, and Instagram, automate routine replies, and route to teammates.
Support Buddy Product Overview
Is Support Buddy Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Nigerian small teams
- Customer support teams
What It Does Well
- One inbox for chats
- WhatsApp and Instagram replies
Things to Check
- WhatsApp account requirements
- Instagram connection limits
About Support Buddy
Support Buddy is a web-based shared inbox and customer automation platform for small teams that handle high volumes of customer messages across website chat, WhatsApp, and Instagram.
Key capabilities include:
- Shared inbox across channels: Keep website chat, WhatsApp, and Instagram conversations in a single conversation list while preserving each channel’s identity, so teammates can reply without switching tools.
- AI replies with human oversight: Configure AI to answer routine questions using approved FAQs and sources, label each reply as AI or Teammate, and route conversations to a person when confidence drops or a customer asks for help.
- Workflow automations with clear steps: Build automations as a step list starting from a trigger such as a new message, comment, form response, or chat opened on a key page, then add steps like replies, forms, tags, assignments, and human handoff.
- Context for handoff: Keep conversation history, automated replies, contact details, ownership, and team notes together so another teammate can take over with full context.
Available on Web. (Messenger support is listed as Coming soon.)
Target users include creators, e-commerce owners, and sales/support teams that need to manage DMs, comments, and website chat in one workspace and keep follow-up consistent.
Notable for teams working across Meta channels, the product is a verified Meta technology provider and offers a 14-day free trial with subscription plans and message limits.
Support Buddy Facts
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Frequently Asked Questions About Support Buddy
Support Buddy is a web-based shared inbox and customer automation platform that lets your team manage website chat, WhatsApp, and Instagram conversations in one place. You connect your channels, then use AI and workflows to automate routine replies, tagging, assignments, and handoffs while keeping full conversation history and context for teammates.
Support Buddy is offered on a subscription basis with a 14-day free trial. Pricing plans are listed as Free, Basic, Pro, and Enterprise, each with different monthly message limits and features; you can see exact prices on the pricing page after starting or logging into your account.
You can sign up by visiting supportbuddyai.com and starting the free trial, then creating a workspace and connecting your channels. The product runs in the browser so you complete signup online and can later upgrade to a paid subscription from your account if needed.
Support Buddy is available as a web-based SaaS product. There is no verified information that it offers native mobile apps for iOS or Android, so you should plan to use it in a web browser.
Support Buddy is best suited for small teams such as creators, e‑commerce stores, sales teams, and support teams that need to manage high volumes of customer messages across website chat, WhatsApp, and Instagram from a single workspace. It is particularly useful if you want to automate routine replies while still allowing teammates to step in with full context.
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