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Turn customer messages into bookings, sales, and delivery
ChatSasa
A Kenyan customer engagement platform that puts WhatsApp, web chat, email, and SMS in one dashboard with AI assistants for support, sales, and service.
ChatSasa Product Overview
Is ChatSasa Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Kenyan SMEs
- Support teams
What It Does Well
- Omnichannel inbox
- WhatsApp support handling
Things to Check
- WhatsApp setup requirements
- AI assistant limits
About ChatSasa
ChatSasa is a customer engagement platform for businesses that serve customers on WhatsApp, web chat, email, SMS, and mobile chat, giving support, sales, and service teams one shared dashboard.
Key capabilities include:
- Team inbox: Bring every channel into one workspace with conversation routing, role-based assignment, ownership, and follow-up tracking. Most teams start with the WhatsApp Business API and add channels as they grow.
- AI assistants: Train an assistant on your FAQs, policies, and product information to answer routine questions, draft replies, summarize conversations, classify messages, and hand off to humans. Ready-made assistants cover appointments, sales, service requests, support, and customer intelligence.
- Sales and digital service delivery: Capture leads and orders, track sales, and let customers request services, receive secure links, and check status inside the chat.
- Insight and controls: Feedback and NPS, customer profiles, reporting on what customers ask for, CRM integration, and governance and audit controls for regulated teams.
Available on Web, with customers reached over chat channels. Plans are priced in USD, from $49 per month (Starter) up to Enterprise from $3,000 per month.
Built by Nairobi-based Ideas Come To Life Ltd, an official Meta Business Partner, ChatSasa targets mobile-first markets and sectors such as financial services, healthcare and pharmacy, and retail.
ChatSasa Facts
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Frequently Asked Questions About ChatSasa
ChatSasa is a customer engagement platform that brings WhatsApp, web chat, email, SMS, and mobile chat into one team dashboard. AI assistants answer routine questions, capture leads and orders, and route conversations to the right person, while your team handles anything that needs judgment.
Plans start at $49 per month for Starter (1 channel, 2 agents). Team is $199, AI Assist is $499, and Commerce is $999 per month, with more channels and agents at each tier. Enterprise starts at $3,000 per month.
ChatSasa is based in Nairobi, Kenya, and serves Kenyan businesses.
Sign up at https://app.chatsasa.com to create your workspace, then connect your WhatsApp Business number. You can also book a demo from the ChatSasa website.
ChatSasa does not list a mobile app in the app stores. Teams use it on the web, and customers reach you through WhatsApp, web chat, email, or SMS.
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