Who is Intelli best suited for?

Intelli is best suited for B2C-facing organizations that manage a high volume of customer conversations over WhatsApp, social DMs, web chat, and email, such as consumer businesses, educational institutions, and service providers. It is particularly useful for teams in support, inbound sales, and marketing that need faster responses, after-hours coverage, and AI assistance.

How do I contact Intelli support?

You can contact Intelli support by emailing support@intelliconcierge.com. Additional help resources are available through the platform’s documentation and support center once you are logged in.

Does Intelli have a plan for teams or businesses?

Yes, Intelli is built for teams and businesses, with shared inboxes and collaboration features, and its paid plans (including WhatsApp AI Assistant and Enterprise) include team member seats. Higher tiers support multiple seats, multiple WhatsApp Business API numbers, and advanced capabilities for larger organizations.

Does Intelli offer an API or integrations?

Yes, Intelli offers a public API. View the official Intelliconcierge API documentation for endpoints, authentication, and integration guides.

Intelli

🇰🇪 Kenya 🇬🇭 Ghana

Marketing & CRM

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An AI-native customer engagement platform for B2C businesses to manage WhatsApp, social, web chat, and email conversations, run broadcasts, and automate replies.

Is Intelli Right for You?

Best For

B2C customer teams
WhatsApp-led sales
Social media inboxes
Support chat teams
Broadcast campaigns

What It Does Well

Unified chat inbox
WhatsApp and social DMs
Web chat and email
Broadcast messaging
Auto-reply automation

Things to Check

Kenya and Ghana only
WhatsApp setup requirements
Channels supported list
Broadcast rules
Automation control level

View all highlights

About Intelli

Intelli is an AI-native customer engagement platform for B2C businesses that need to manage customer support, sales, and marketing conversations across WhatsApp and other messaging channels from one interface.

Key capabilities include:

Multichannel shared inbox that centralizes conversations from WhatsApp, website chat, Facebook, Instagram, Messenger, and email, with team collaboration tools like conversation assignment and shared views.
AI assistants for WhatsApp and support that help qualify leads, answer common product questions, and follow up, plus AI-suggested replies shown next to customer messages to speed up human responses.
Visual assistant builder and training workspace to create and manage multiple assistants (for example sales, support, onboarding) using custom knowledge bases and uploaded business files.
WhatsApp Business features including low-code WhatsApp Business API setup, template management, broadcast campaigns (up to 2,000 contacts on standard plans), and campaign analytics such as delivery rate, read rate, and CTR.

Available on Web (browser-based dashboard). WhatsApp Business API access is available through the platform, with direct API access mentioned for advanced teams.

Intended for B2C-facing teams in customer support, inbound sales, and marketing that handle high volumes of WhatsApp and social DMs and need faster responses, after-hours coverage, and centralized collaboration.

Notable in the African market context, the company lists an office in Nairobi, Kenya, and customer references include ALX Ghana, Mest Africa, and Rift Valley Institute of Business Studies (RViBS), aligning with WhatsApp-first engagement patterns common across many African consumer businesses.

Intelli Facts

Operates In

🇰🇪 Kenya 🇬🇭 Ghana

Social Links

Official Links

Web API docs

What it does

AI Agent AI-Powered B2B Conversational AI Customer Support Marketing Automation Messaging SaaS

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Frequently Asked Questions About Intelli

Intelli is an AI-native customer engagement platform that pulls messages from WhatsApp, social media, web chat, and email into one shared inbox so your team and AI assistants can handle support, sales, and marketing conversations from a single dashboard. You connect your channels (for example WhatsApp Business API or a website chat widget), train AI assistants on your own content, and then use Intelli to automate replies, qualify leads, send broadcasts, and collaborate on conversations in real time.

Intelli offers several paid plans: Website Widget at $15/month, WhatsApp Broadcasts at $20/month (up to 2,000 contacts), and WhatsApp AI Assistant from $35/month (up to 2,000 contacts), plus a custom-priced Enterprise tier. A 7-day free trial is available on the self-serve plans.

Intelli is incorporated in the United States (Delaware) and lists offices in Wilmington (USA), Nairobi (Kenya), and Accra (Ghana). The platform is designed for B2C businesses generally and is not limited to a single country, but it clearly serves at least Kenya and Ghana through its regional presence.

You can sign up by visiting intelliconcierge.com and creating an account with your email, which starts a 7-day free trial without requiring a credit card. After signup, you can follow the onboarding steps to build an AI assistant and connect channels like WhatsApp or the website widget.

Intelli does not currently offer a dedicated mobile app for iOS or Android. You access the platform through a web-based dashboard in your browser.

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