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RightCom
A customer experience management suite for African enterprises, combining surveys, helpdesk, analytics, queue management, digital signage, appointments, chatbots, and CX services.
RightCom Product Overview
Is RightCom Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Large customer service teams
- Retail branches and queues
What It Does Well
- Customer surveys
- Helpdesk ticketing
Things to Check
- Operating countries fit
- Chatbot language support
About RightCom
RightCom CXaaS is a customer experience (CX) software and services offering for enterprises that want to measure, manage, and improve customer experience across in-person and digital interactions.
Key capabilities include:
- RightCom XP for 360-degree customer visibility and CX data capture across touchpoints
- Feedback and measurement tools such as NPS, CSAT, and CES surveys, plus CX data collection to support insight generation
- Customer support operations with RightDesk helpdesk for omnichannel customer service
- In-branch and on-site experience management, including RightQ queue management, RightTime appointment booking and agenda management, and RightPlayer digital signage
- Automation and insight layers, including a no-code chatbot builder (RightBot), RightData analytics, customer success tracking (RightSuccess), and emotion analysis (RightFlow)
- CX Advisory services (strategy, training, implementation) and CX BPO outsourcing (customer service, sales, agent network support)
Available on Web (modern browser).
Designed for B2B organizations, especially enterprises and multi-location brands across sectors such as telecom, banking, fintech, retail, and consumer brands.
Notable for its Pan-African CXaaS positioning and breadth of CX modules that cover both digital customer service and physical customer journey management (queues, appointments, signage), alongside advisory and outsourcing services to support CX programs end to end.
RightCom Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. How we source dataOfficial Links
What it does
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RightCom Funding History
Liners compiles funding history from company announcements, investor records, and trusted reporting. We refresh it as new rounds are confirmed. How we source dataRightCom has raised $200K across 2 recorded funding events. The latest was Venture Round in Jul 2022.
- Total Raised:
- $200K
- Latest Round:
- Venture Round
RightCom Investors & Funding Rounds
Venture (Round not Specified)$200,000Jul 2022
RightCom Founders & Leadership Team
Liners compiles leadership profiles from official company pages, professional profiles, and trusted public sources. We refresh them as teams change. How we source dataSign in to see all 3 team members
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Jobs at RightCom
| Title | Posted |
|---|---|
| Product Owner | Aug 11, 2026 |
| Pre-Sales Engineer, Anglophone Africa | Jul 28, 2026 |
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Frequently Asked Questions About RightCom
RightCom is a Pan‑African customer experience management suite that helps organizations measure, manage, and improve customer experience across all touchpoints, both in‑person and digital. It works through the RightCom XP platform and a set of modules for surveys, helpdesk, analytics, queue management, appointments, digital signage, chatbots, customer success, emotion analysis, plus CX advisory and outsourcing services that you access via a web browser.
RightCom operates across Africa as a Pan‑African CXaaS provider and indicates activity in nearly 30 African markets with physical presence in multiple countries, including Mauritius. A precise, exhaustive list of countries of operation is not provided.
You can get started with RightCom by visiting the website and requesting a demo or contacting the sales team through the available contact or inquiry forms. After that, the RightCom team will guide you through onboarding and configuration of the CX platform and services for your organization.
RightCom does not list a dedicated mobile app for Android or iOS, and its offering is described as SaaS accessible through a modern web browser. You use RightCom via the web rather than a native mobile application.
RightCom is best suited for B2B organizations, especially enterprises and multi‑location brands that need to manage customer experience across branches and digital channels. Typical users include telecom providers, banks and fintechs, retailers, consumer brands, and organizations seeking CX strategy, software, and outsourcing support.
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