eBanqo

eBanqo is a conversational AI and omnichannel customer engagement platform for businesses that handle sales and customer support through messaging channels.

Key capabilities include:

• Omnichannel inbox for social DMs that brings conversations from Webchat, WhatsApp, Facebook Messenger, Instagram DM, In-App chat, Google Business Messages, and eBanqo Chat into one interface for faster triage and follow-up.
• AI chatbots and NLP to automate FAQs and common workflows using a knowledge base with unlimited Q&A, helping answer repetitive questions and reduce agent workload.
• Live chat and team conversation management so agents can respond in real time across multiple channels, supported by features such as shared queue handling, canned responses, and roles and permissions.
• Broadcast messaging to send announcements, updates, and offers to targeted customer groups across supported messaging apps.

Available on Web, with Android and iOS mobile apps (plus API support).

Designed for B2B teams in customer service, marketing, and sales that need to manage high volumes of customer conversations across multiple messaging apps.

Notable for its focus on consolidating social messaging channels used widely across African markets into a single workspace, plus unlimited agent seats and integrations with common business tools such as CRMs, help desks, and email.

As of Jun 29, 2026, eBanqo is rated 5.0 on the App Store from 3 reviews and 4.6 on Google Play from 18 reviews with 500+ installs.