Question 1

What is PayDunya and how does it work?

Accepted Answer

PayDunya is a West African digital payment platform that enables businesses and financial institutions to accept, collect, and disburse payments across multiple channels. It offers solutions including WebPay (accept payments on websites), MobPay (collect payments in mobile apps), Collect (mass payment collection), Push (mass disbursements), Payment Request (invoices via SMS/email), Social Shop (online storefronts), and MyDunya (inter-wallet transfers across West Africa). The platform supports payment methods like mobile money, bank cards, and cash services.

Question 2

How much does PayDunya cost?

Accepted Answer

PayDunya uses transaction-based pricing with fees varying by monthly processed volume and payment method. For example, monthly flows of 200-9,999,999 FCFA typically incur 2-3% fees, while higher volumes receive lower rates. MyDunya charges 1.5% for inter-wallet and inter-network transfers. There are no subscription or installation fees. For detailed pricing specific to your use case, visit https://paydunya.com/service-fees.

Question 3

What countries does PayDunya operate in?

Accepted Answer

PayDunya operates across West Africa with primary presence in Senegal, Benin, Burkina Faso, Côte d'Ivoire, Mali, and Togo. The platform serves the broader UEMOA (West African Economic and Monetary Union) region.

Question 4

How do I sign up for PayDunya?

Accepted Answer

You can sign up for PayDunya at https://paydunya.com/signup. You will need to provide your email address, business name, and phone number to create an account.

Question 5

Does PayDunya have a mobile app?

Accepted Answer

Yes, PayDunya offers a mobile app called MyDunya, which is available on Android. MyDunya allows users to make inter-wallet and inter-network transfers across the UEMOA region. They also offer a mobile app called PAYDUNYA BUSINESS, which is available on iOS.

Question 6

Who is PayDunya best suited for?

Accepted Answer

PayDunya is best suited for B2B teams and businesses of all sizes across sectors including e-commerce, financial services, insurance, education, hospitality, and NGOs that need to digitalize their payment operations and manage transactions in real time.

Question 7

How do I contact PayDunya support?

Accepted Answer

You can contact PayDunya support via email at tech@paydunya.com or mydunya@paydunya.com. The platform also offers automated customer support with direct assistance available via WhatsApp and phone.

Question 8

Does PayDunya have a plan for teams or businesses?

Accepted Answer

PayDunya is designed for businesses of all sizes and does not appear to have tiered team or business plans. Instead, it offers transaction-based pricing that scales with your payment volume, making it accessible whether you are a small business or a larger organization.

Question 9

Does PayDunya offer an API or integrations?

Accepted Answer

Yes, PayDunya offers a public API. View the official PayDunya API documentation for endpoints, authentication, and integration guides.

Question 10

What popular product is PayDunya an African alternative to?

Accepted Answer

PayDunya is an African-built alternative to Stripe.

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