Question 1

What is Moovah and how does it work?

Accepted Answer

Moovah is a Zimbabwe-based short-term insurance service that lets you get quotes, buy cover, and submit claims online or via USSD and WhatsApp for vehicles, home, gadgets, travel, business, assets, and agro risks. You choose the type of cover you need (for example comprehensive motor, home, travel, crop or livestock), request a quotation, then purchase and manage your policy digitally or with support from Moovah agents and the toll-free helpline 311.

Question 2

How much does Moovah cost?

Accepted Answer

Moovah uses a quote-based pricing model, so the cost depends on the specific cover type, risk, and sum insured you select. You need to request a quotation for each product (such as motor, home, gadgets, travel, business, or agro cover) to see the premiums for your situation.

Question 3

What countries does Moovah operate in?

Accepted Answer

Moovah operates in Zimbabwe and is focused on serving individual and business customers within the Zimbabwean market.

Question 4

How do I sign up for Moovah?

Accepted Answer

You can sign up for Moovah by visiting the website and using the online quotation and cover purchase flows, or by using the USSD code *901# to register and select the insurance products you need. You can also sign up through Moovah agents or Econet shops and, for certain covers like mobile phone insurance, complete registration and verification in person after starting via USSD.

Question 5

Does Moovah have a mobile app?

Accepted Answer

Yes, Moovah has a mobile app that lets you manage your insurance for motor, personal effects, home, and household contents on the go. It is available for smartphones and can be downloaded from major app stores serving Zimbabwe.

Question 6

Who is Moovah best suited for?

Accepted Answer

Moovah is best suited for individuals in Zimbabwe who need short-term cover for vehicles, home and lifestyle, gadgets, and travel, and want to manage insurance digitally. It is also suitable for SMEs, employers, and asset-heavy organizations that require business, liability, cargo, equipment, and agricultural risk cover.

Question 7

How do I contact Moovah support?

Accepted Answer

You can contact Moovah support using the toll-free helpline 311, which is available on Econet lines. You can also reach the team via email (for example econetinsurance and underwriting addresses or moovahclaims for claims) and through WhatsApp and social channels such as Facebook and X that are listed on the site.

Question 8

Does Moovah have a plan for teams or businesses?

Accepted Answer

Yes, Moovah offers plans and covers for teams and businesses, including business liability, goods in transit, credit insurance, marine cargo, bonds and guarantees, personal accident, and various assets and equipment policies suitable for companies and organizations. SMEs and larger asset-heavy businesses can obtain tailored cover through quotation requests and broker or agent support.

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