Question 1

What is Ecosure and how does it work?

Accepted Answer

EcoSure is a Zimbabwe-focused life insurance service that provides affordable funeral cover and related benefits for individuals and families, including options for Zimbabweans in the diaspora. You choose a plan (such as Lite, Basic, Standard, or Premium) and pay a monthly premium, then EcoSure pays out specified benefits like funeral cover, repatriation, personal accident cover, hospital cashback, tombstone add-ons, and emergency rescue services if a covered event occurs.

Question 2

How much does Ecosure cost?

Accepted Answer

EcoSure is a paid insurance service with monthly premiums that vary by plan and add-ons. Example USD funeral cover packages start from about $0.75 per month for Lite, with higher tiers such as Basic, Standard, and Premium costing more and offering benefits up to around $6,250; additional products like hospital cashback, personal accident cover, tombstone add-ons, and diaspora cover have their own fixed monthly premiums.

Question 3

What countries does Ecosure operate in?

Accepted Answer

EcoSure primarily operates in Zimbabwe, where its funeral cover and related products are available nationwide. It also serves Zimbabweans living abroad through dedicated diaspora funeral cover packages for people in South Africa, other African countries, and the rest of the world, focused on repatriation to Zimbabwe or cash payouts.

Question 4

How do I sign up for Ecosure?

Accepted Answer

You can sign up for EcoSure online via the EcoSure website, through its mobile app, or using USSD by dialing *900# on supported mobile networks. Registration is also available via partner channels, and some diaspora packages can be accessed through online portals, WhatsApp, or local agents depending on the specific product.

Question 5

Does Ecosure have a mobile app?

Accepted Answer

Yes, EcoSure has a mobile app. The EcoSure Zimbabwe app is available on Android (Google Play) and iOS (Apple App Store), and you can use it to sign up, link and manage policies, add dependants, and handle payments.

Question 6

Who is Ecosure best suited for?

Accepted Answer

EcoSure is best suited for Zimbabwean individuals and families who want affordable, structured funeral cover and related life insurance benefits, including those who have relatives back home but live in the diaspora. It is also suitable for burial societies and small employers that need group cover options tailored to their members or staff.

Question 7

How do I contact Ecosure support?

Accepted Answer

You can contact EcoSure support by email using ecosure@econet.co.zw, isservicedelivery@ecocash.co.zw, or mmtsupport@ecocashholdings.co.zw. Additional contact options such as phone numbers and online forms are available through the EcoSure website and related EcoCash/Econet channels.

Question 8

Does Ecosure have a plan for teams or businesses?

Accepted Answer

Yes, EcoSure offers plans suitable for groups such as burial societies and micro-employers, which can cover teams or employees under structured funeral and related cover options. These business-oriented plans sit alongside the core consumer products but are designed for organizations that want to insure their members or staff.

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