Question 1

What is Liberty and how does it work?

Accepted Answer

Liberty is a web-based financial services platform offering insurance, investments, and financial planning for individuals and businesses in Africa. It provides personal insurance covers like critical illness, disability, funeral, income protection, life, gap, and estate planning; investment options including retirement savings, income investments, offshore, education, and the STASH tax-free app; and business solutions such as umbrella funds, group risk, and consulting. Users access self-service portals like MyLiberty Self-Service, file claims, use calculators, and connect with advisers through the web platform.

Question 2

What countries does Liberty operate in?

Accepted Answer

Liberty operates in South Africa (primary), Botswana, Kenya, Lesotho, Namibia, Swaziland, Uganda, and Zambia.

Question 3

How do I sign up for Liberty?

Accepted Answer

You can sign up by visiting https://www.liberty.co.za, using self-service portals like MyLiberty Self-Service for personal accounts, or contacting an adviser through the 'Talk to an Adviser' or 'Find an Adviser' tools. Business solutions require reaching out via the contact form or phone for tailored setup.

Question 4

Does Liberty have a mobile app?

Accepted Answer

Liberty offers the STASH tax-free investment app for mobile, supporting small contributions from R5 into SA Top 40 Shares or Cash+ portfolios. Other services are web-based with no additional mobile apps mentioned.

Question 5

Who is Liberty best suited for?

Accepted Answer

Liberty is suited for individuals seeking personal insurance and investments, and businesses needing group risk, umbrella funds, employee benefits, and investment solutions.

Question 6

How do I contact Liberty support?

Accepted Answer

Contact Liberty support at 0860 456 789 for general enquiries and policyholder queries, or email info@liberty.co.za. You can also reach the Liberty Centre switchboard at +27 11 558 3911.

Question 7

Does Liberty have a plan for teams or businesses?

Accepted Answer

Yes, Liberty offers plans for businesses including umbrella fund solutions, group risk solutions, investment solutions, consulting and actuarial services, solutions for entrepreneurs, and business assurance.

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