Question 1

What is Old Mutual and how does it work?

Accepted Answer

Old Mutual is a financial services platform offering insurance, banking, loans, investments, and digital money-management tools for individuals, businesses, corporates, and institutions. You access services through the website at https://www.oldmutual.co.za or the Old Mutual App, where you can register for Secure Services like MyOldMutual to manage portfolios, submit claims, download tax certificates, track expenses with Vault22, earn Rewards points, and use tools like budgeting, unclaimed benefits checker, and online will creation.

Question 2

How much does Old Mutual cost?

Accepted Answer

Pricing varies by product; for example, funeral cover starts from R39 per month, tax-free savings from R500 per month, and Old Mutual Rewards is free to join. Specific costs for other services like loans, banking, or insurance depend on eligibility and terms.

Question 3

What countries does Old Mutual operate in?

Accepted Answer

Old Mutual operates in South Africa, Namibia, Botswana, Zimbabwe, Kenya, Malawi, Ghana, Uganda, Rwanda, South Sudan, eSwatini, and China.

Question 4

How do I sign up for Old Mutual?

Accepted Answer

Visit https://www.oldmutual.co.za/register/ to sign up for MyOldMutual Secure Services in a few minutes, or go to https://www.oldmutual.co.za/wealth/ or https://www.oldmutualinvest.com/individual, click LOGIN, and select REGISTER FOR A SERVICE. Choose the relevant client type like WEALTH AND UNIT TRUSTS CLIENT to access your portfolio.

Question 5

Does Old Mutual have a mobile app?

Accepted Answer

Yes, Old Mutual is available on iOS and Android. You can download Oldmutual on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is Old Mutual best suited for?

Accepted Answer

Old Mutual is best suited for South African consumers seeking insurance, investments, loans, banking, and budgeting tools; SMEs needing business financial services; and enterprise or institutional customers requiring corporate solutions.

Question 7

How do I contact Old Mutual support?

Accepted Answer

Contact Secure Services Support at 0860 60 6500 (within South Africa), +27 21 503 1710 (outside South Africa), or email help-secure@oldmutual.com. You can also use WhatsApp support at 0860 933 333 via the Old Mutual App.

Question 8

Does Old Mutual have a plan for teams or businesses?

Accepted Answer

Yes, Old Mutual offers solutions for businesses, corporates, and institutions including insurance, investments, and financial services alongside personal offerings.

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