Jumia Reviews

AI summary of user reviews

Reviewers generally praise Jumia for its wide variety of products, a user-friendly app experience, and convenient features like pay on delivery and pickup stations, with many noting fast, reliable delivery and items arriving in good condition. Discounts, affordability for some items, and refund or return options are also frequently mentioned as positives, along with trust in official stores and vendor reliability when chosen carefully. Common concerns include occasional delayed deliveries and weak delay notifications, inconsistent product quality or wrong or incomplete orders (including reports of fake items), slow complaint or refund responses for some users, and occasional pricing or shipping cost issues.

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Top mentions

Showing 164 reviews sorted by newest first.

Olly Folarin

NG · 2 reviews

Jun 12, 2026

They deliver on due date nd handle orders with care I have never received any damaged order

Tega Noserime

NG · 1 review

Jun 12, 2026

Very slow delivery and inferior product, the product I ordered came very broken.

Chioma Ojiako

NG · 1 review

Jun 12, 2026

Delivery is fast and reliable and the products are in good conditions

Aishat Quadri

NG · 1 review

Jun 12, 2026

So good app with reasonable discount I enjoyed it alot

Tanitoluwa Ajibade

NG · 1 review

Jun 11, 2026

I like how it’s reliable and almost anything Im looking for is there

Odunola Precious

NG · 1 review

Jun 11, 2026

Their customer service is superb Always on time with their delivery Overall a 10/10 app

Sofiyah Ishola

NG · 1 review

Jun 11, 2026

They are always on time for their delivery.,.......

Tetteh Joy

NG · 1 review

Jun 11, 2026

I liked the fact that they have fast delivery and goods are always in good shape when received

Semilore Akinrujomu

NG · 1 review

Jun 11, 2026

They have a good customer service and there's no scam at all

Glory Patience

NG · 1 review

Jun 11, 2026

I ordered a toast machine and blender since 2022 and they're still working perfectly till now

Ibukunoluwa Makanjuola

NG · 1 review

Jun 11, 2026

Swift and good app for sales No scam zone And things are cheap there

Francis Deborah

NG · 1 review

Jun 10, 2026

I liked the quality of my item and it came just in time

Hameedah Amos

NG · 2 reviews

Jun 10, 2026

Their customer service is actually nice and the delivery is always as fast as promised. They are very reliable.

Aladeyelu Nifemi

NG · 1 review

Jun 10, 2026

Fast delivery and a top notch customer service. Good products too.

Oyinkansola Balogun

NG · 1 review

Jun 10, 2026

Their delivery service is top notch and reliable..

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Review Sources

Where reviews have come from for the past 12 months.

Verified7

Unverified157

Total reviews164

4% verified

Verified reviews include proof of product usage submitted by the reviewer.

AI Moderation

Every review is automatically screened by AI before publication. This helps maintain quality and trust.

AI-screened reviews

164

(100%)

Average confidence score

49%

Liners screens each review for rule breaches and signs of manipulation before publication.

Reply Behavior

How Jumia responds to reviews.

No replies to reviews yet.

Flagging Activity

How frequently reviews were flagged for this listing in the past 12 months.

No reviews have been flagged for this listing.

Reviews Over Time

How Jumia received reviews in the past 12 months.

Mar

May

130

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Sep

Star Distribution Over Time

How star ratings are distributed each month for the past 12 months.

Mar

May

130

Jun

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Sep

5-star

4-star

3-star

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1-star

4.2

Great · 164 reviews

How is the score calculated?

Every product starts at a 3.5-star baseline worth 7 reviews. Each approved review pulls the score toward the real average, so a product with one 5-star review shows about 3.7.

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