Question 1

What is Imana Insurance Agency and how does it work?

Accepted Answer

Imana Insurance Agency is a digital insurance agency in Kenya that helps you compare and buy motor, health, life, travel, WIBA and business insurance from multiple underwriters. You request a free quote online, get options in a few minutes, then complete payment (for example via M-Pesa or bank transfer) and receive your digital insurance certificate, typically within about 30 minutes during business hours, with ongoing advisor and claims support.

Question 2

How much does Imana Insurance Agency cost?

Accepted Answer

Imana Insurance Agency’s advisory, comparison and brokerage services are free to you as the client. You only pay the insurance premiums charged by the selected insurer, with Imana compensated through commissions from the insurer.

Question 3

What countries does Imana Insurance Agency operate in?

Accepted Answer

Imana Insurance Agency primarily operates in Kenya, serving customers in Nairobi, Mombasa, Kisumu, Eldoret and other locations across the country. It also supports some East Africa–related needs, for example expats and certain cross-border covers such as COMESA Yellow Card, but its core market is Kenya.

Question 4

How do I sign up for Imana Insurance Agency?

Accepted Answer

You do not need a formal account to use Imana; you can start by filling in the relevant quote form on the imana.co.ke website or reaching out via WhatsApp, phone or email to request a quotation. After your details are confirmed and you choose a cover, you complete payment and receive your policy documents and digital certificate.

Question 5

Who is Imana Insurance Agency best suited for?

Accepted Answer

Imana Insurance Agency is best suited for individuals, families and expats in Kenya looking for personal motor, health, life and travel insurance, and for SMEs and corporates seeking WIBA, professional indemnity, property, bonds and other business covers. It is particularly useful if you want help comparing different insurers, understanding policy terms and getting support with claims.

Question 6

How do I contact Imana Insurance Agency support?

Accepted Answer

You can contact Imana Insurance Agency support via email at insurance@imana.co.ke, or by using the WhatsApp, phone and contact options provided on the imana.co.ke website. Walk-in support is also available at its office on 4th Floor, Krishna Centre, Woodvale Grove, Westlands, Nairobi.

Question 7

Does Imana Insurance Agency have a plan for teams or businesses?

Accepted Answer

Yes, Imana Insurance Agency serves teams and businesses through its SME and corporate insurance offerings, including WIBA, professional indemnity, property, bonds and broader corporate and commercial packages. Business clients can work with dedicated advisors for needs assessment, placement and ongoing claims support.

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