Question 1

What is Eden Care Medical and how does it work?

Accepted Answer

Eden Care Medical is a digital group health insurance and wellness platform for SMEs and corporates in Rwanda. It offers tailored group plans with online quotes in under 5 minutes, 100% digital signups, paperless claims, provider search, and real-time policy tracking. Members use the ProActiv app for appointments, claims submission, health tracking, and wellness challenges with rewards like free meals or coffee, while employers and providers access dedicated portals for management.

Question 2

What countries does Eden Care Medical operate in?

Accepted Answer

Eden Care Medical operates primarily in Rwanda, with additional coverage in parts of East Africa.

Question 3

How do I sign up for Eden Care Medical?

Accepted Answer

SMEs and corporates can get online quotes in under 5 minutes and complete 100% digital signups through the website. Employees receive a welcome email with login details for the ProActiv app after employer enrollment.

Question 4

Does Eden Care Medical have a mobile app?

Accepted Answer

Yes, Eden Care Medical has the ProActiv mobile app available on Android via Google Play and iOS via the App Store.

Question 5

Who is Eden Care Medical best suited for?

Accepted Answer

Eden Care Medical is best suited for SMEs and corporates in Rwanda seeking group health insurance for their employees, along with employees and dependents using the wellness features.

Question 6

How do I contact Eden Care Medical support?

Accepted Answer

You can contact Eden Care Medical support 24/7 via live chat, phone at +250252900100, email at support@edencaremedical.com, or through the Help Center FAQs.

Question 7

Does Eden Care Medical have a plan for teams or businesses?

Accepted Answer

Yes, Eden Care Medical offers tailored group health insurance plans for teams, SMEs, and corporates, managed via an online HR portal.

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