Chpter

Chpter is an AI-powered customer service and sales platform for e-commerce and retail businesses that sell and support customers through WhatsApp and Instagram.

Key capabilities include:

• AI Support Agent for WhatsApp and Instagram that answers FAQs and customer queries using a business’s support knowledge, with responses tailored to a chosen brand tone of voice.
• AI Checkout Agent that turns DMs into orders by using a synced product catalog, enabling WhatsApp order and payments, plus in-chat discounts, post-purchase upsells, and customer surveys.
• WhatsApp automations and marketing campaigns for abandoned cart recovery, thank-you messages after checkout, and campaign performance measurement via tracking and analytics.
• Omnichannel inbox and AI Copilot that consolidates WhatsApp and Instagram conversations, supports faster ticket resolution, and shows a richer customer view by syncing store order and customer data.

Available on Web (dashboard and portal), with a mobile app for team management, plus WhatsApp API and Instagram automation.

Target audience: B2B e-commerce and retail teams that want to handle support, marketing, and checkout inside messaging channels.

Notable in African markets due to documented usage by businesses in Kenya and pan-African organisations; published case studies report outcomes such as 5x social media sales via WhatsApp payments and AI auto-responses, and on WhatsApp campaigns compared to email and SMS.