HelloDuty

HelloDuty is a no-code, AI-powered customer engagement and cloud contact center platform for African businesses that need to run support, sales, and self-service across voice and messaging channels.

Key capabilities include:

• Cloud PBX and IVR call center with virtual phone numbers, call routing options, call recordings, outbound call campaigns, and supervisor tools with real-time analytics and reports
• AI voice agents and AI-assisted IVR designed to handle FAQs and reduce wait times, including support for African accents
• USSD, SMS, and WhatsApp tooling to build self-serve menus, surveys and polling on feature phones, two-way messaging, OTPs and alerts, marketing messaging, and automatic ticketing across channels
• CRM and CTI integrations for agent workflows, including Salesforce, Zendesk, Odoo, Zoho, and Freshdesk, plus integrations with services such as M-Pesa, Flutterwave, Kopokopo, Ecobank, Equity Bank, Slack, Smile Identity, and Google Maps Places

Available on Web (app.helloduty.com), with a Windows desktop app via Microsoft Store and an API.

It targets B2B teams in fintech, banking, sales, and customer service, including agent networks that need to reach rural and unbanked customers via feature phones.

Notable in Africa for combining USSD, voice, and WhatsApp journeys in one platform, offering virtual numbers and SIP trunking coverage across Kenya, Tanzania, Uganda, Rwanda, Ethiopia, Nigeria, Ghana, and South Africa, with a customer example including SunCulture.