An AI-powered customer experience platform for customer service teams to manage WhatsApp, social, email, and SMS in one inbox with AI agents and live analytics.
Tactful AI is an AI-powered customer experience (CX) platform for customer service and CX teams that centralises omnichannel conversations and automates resolutions using AI agents and workflows.
Key capabilities include:
Available on Web.
It targets B2B teams including customer service agents, supervisors, CX managers, ecommerce managers, and IT teams in ecommerce, financial services, hospitality, education, and digital businesses.
Notable context includes customer references in the Middle East and North Africa (including ELARABY Group, Accor Group, Valu, and Bosta) and reported scale of 80M+ customer engagements processed, with a stated go-live in under 7 days option for teams standardising CX operations across channels.
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