Dovera

Dovera is an AI-powered customer experience and sales automation platform for businesses that handle customer conversations on WhatsApp and social messaging channels, especially in Arabic-speaking markets.

Key capabilities include:

• Unified inbox across 6 channels: Manage messages from WhatsApp, Instagram, Messenger, Telegram, TikTok, and web chat in one workspace, with conversation history and SLA tracking.
• Arabic-native AI agents and no-code setup: Build AI agents without code using role descriptions and configurable skills, then test changes live with version history and rollback. Agents can answer FAQs, capture lead details, qualify intent, and support follow-up workflows.
• Conversation-driven CRM, tickets, and bookings: Use an AI-assisted CRM that creates and updates contacts and pipelines from conversations, plus conversation-native help desk tickets and in-chat appointment booking with reminders and rescheduling.
• Routing, supervision, and analytics: Assign conversations using deterministic routing based on skills, capacity, and SLA needs, supervise AI and human activity in real time, and track metrics such as containment, SLA performance, QA, and team performance.

Available on Web (app.dovera.ai) with API and webhook capabilities for integrations; pricing is paid and provided via demo.

Built for B2B teams in sales, customer support, marketing, and operations, including SMBs in healthcare, e-commerce, real estate, education, hospitality and travel, automotive, and other service businesses.

Notable for Egypt and the wider MENA region, the platform positions itself as a Meta Tech Provider using an official WhatsApp Business API connection and promotes Zero-Ban™ controls intended to reduce WhatsApp and Meta account ban risk, which matters for businesses that rely heavily on WhatsApp marketing and support.