Question 1

What is Yousend and how does it work?

Accepted Answer

Yousend is a cross‑border money transfer platform that lets you send funds internationally with upfront exchange rates and no hidden fees. You choose how much to send, see the exact FX rate and fees in a calculator, then fund the transfer and Yousend delivers the money, often in under 15 seconds, to supported payout methods and currencies like NGN and KES.

Question 2

How much does Yousend cost?

Accepted Answer

Yousend shows “Fee: FREE” for at least some international transfers in its transfer calculator and emphasizes no hidden fees and transparent exchange rates. Exact fees or pricing tiers beyond what appears in the calculator are not detailed, so you see the total cost for your specific transfer before you confirm it.

Question 3

What countries does Yousend operate in?

Accepted Answer

Yousend focuses on Africans worldwide and explicitly supports corridors that include Nigeria and Kenya, with payouts in currencies such as NGN and KES. It is regulated in Canada, the UK, and Nigeria for international money transfer services, and has a broader list of supported countries and currencies on its Countries page.

Question 4

How do I sign up for Yousend?

Accepted Answer

You can sign up for Yousend by creating an account on the web at yousend.co or by downloading the Yousend app and registering there. You will need to provide personal details and complete any required verification steps before sending money.

Question 5

Does Yousend have a mobile app?

Accepted Answer

Yes, Yousend has a mobile app. It is available on Android and iOS.

Question 6

Who is Yousend best suited for?

Accepted Answer

Yousend is best suited for individuals and small businesses that need to send money across borders quickly and transparently. It is particularly aimed at Africans in the diaspora who send remittances to family, friends, or business contacts in countries such as Nigeria and Kenya.

Question 7

How do I contact Yousend support?

Accepted Answer

You can contact Yousend support by emailing hello@yousend.co or legal@yousend.co for legal matters. Yousend also offers 24/7 customer support and a Help Center accessible from its website or app.

Question 8

Does Yousend have a plan for teams or businesses?

Accepted Answer

Yes, Yousend can be used by small businesses that need cross‑border payments. There is no separate published “team plan”, but the service is described as supporting small business use cases in addition to individual users.

Question 9

What popular product is Yousend an African alternative to?

Accepted Answer

Yousend is an African-built alternative to Remitly.

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