What is Vuma and how does it work?

Vuma is a South African open-access fibre network that builds and operates fibre infrastructure for homes and businesses. You buy your actual internet package from an Internet Service Provider (ISP), which delivers service over Vumatel’s fibre, while Vumatel handles the physical network, coverage, and line performance.

What countries does Vuma operate in?

Vuma operates in South Africa, where its fibre network and related services are available.

How do I sign up for Vuma?

To sign up, you typically check your address on the Vumatel website to see if fibre is available, then choose and order a fibre package from one of the ISPs that use the Vumatel network. The ISP manages your order, activation, and billing while Vumatel provides the underlying fibre line.

Does Vuma have a mobile app?

Yes, Vuma is available on iOS and Android.

Who is Vuma best suited for?

Vuma is best suited for South African households and businesses that want high-speed fixed-line internet, as well as ISPs that need open-access fibre infrastructure to deliver fibre packages to their customers.

How do I contact Vuma support?

You can contact Vuma support through the contact options provided on the Vumatel website, which typically include online forms and phone details, and you can also access FAQs and support information via the self-service app.

Does Vuma have a plan for teams or businesses?

Yes, Vuma provides fibre-to-the-business services that support business connectivity, which are typically purchased through participating ISPs on its network.

Vuma

🇿🇦 South Africa

An open-access fibre network in South Africa that provides fixed-line connectivity for homes, businesses, and ISPs, with coverage checks, network status, and a self-service app.

Use it on:Web Android· 4.0 iOS· 4.1

Is Vuma right for you?

Best for

South African households
Home fibre shoppers
Small business internet
Office connectivity needs
Internet resellers

What it does well

Open-access fibre network
Home and business fibre
Coverage availability check
Network status updates
Self-service account app

Things to check

Your address coverage
Available internet providers
Install lead time
Speed tiers available
Router options

Vuma Fibre (by Vumatel) is a South African open-access fibre network that provides fixed-line broadband infrastructure for households, businesses, and Internet Service Providers (ISPs) delivering fibre packages to end users.

Key capabilities include:

Fibre to the home (FTTH) infrastructure for high-speed internet use cases such as streaming, gaming, and remote work (service is typically purchased from an ISP operating on the network)
Fibre to the business connectivity for organisations that need fixed broadband over fibre
Coverage checking on the website to confirm whether a specific address falls within the fibre footprint
Network Status updates to help users track outages or maintenance impacting connectivity

Available on Web, plus a Self-Service App on Android and iOS for Core and Reach customers to manage account-related details and stay informed.

Target users include South African households, business customers, and ISPs that sell broadband services over Vumatel’s fibre network.

In the South African market, the service is notable for its open-access model and its education initiative that has connected over 950 schools with free 1 Gbps fibre, supporting digital learning and connectivity for learners.

As of Jun 29, 2026, Vuma is rated 4.1 on the App Store from 9 reviews and 4.0 on Google Play from 127 reviews with 100K+ installs.

Phone:+27 86 100 8862

Social Links:

Categories:

Telecom & Connectivity

Features & Business Model:

b2b2c cloud-hosting data-home-broadband saas

Frequently Asked Questions About Vuma

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DD Dave found that Vuma has raised $8.5M across 3 rounds, backed by 3 investors. Their latest round was a Venture (Round not Specified) in Jun 2018. See how we get product data