Question 1

What is MetroFibre and how does it work?

Accepted Answer

MetroFibre (MetroFibre Network) is a South African open‑access fibre network operator that builds and runs a Carrier Ethernet 3.0 fibre network for homes, estates and businesses. It provides the physical fibre infrastructure and managed network, then delivers or enables services like internet access, voice (VoIP), and connectivity to data centres and cloud services over that fibre.

Question 2

What countries does MetroFibre operate in?

Accepted Answer

MetroFibre operates in South Africa, with a strong focus on Gauteng and other metropolitan areas nationally.

Question 3

How do I sign up for MetroFibre?

Accepted Answer

You can start by visiting the MetroFibre website and using the residential or business sections to check coverage and request a service, typically via an online form or through a reseller/ISP that uses the Metrofibre network. Once availability is confirmed, you complete the order and arrange installation of the fibre connection at your premises.

Question 4

Does MetroFibre have a mobile app?

Accepted Answer

Yes, MetroFibre is available on Android and IOS.

Question 5

Who is MetroFibre best suited for?

Accepted Answer

MetroFibre is best suited for South African ISPs and resellers, businesses that need dedicated or high‑speed internet and data centre connectivity, and households or residential estates looking for fibre‑to‑the‑home broadband and VoIP services.

Question 6

How do I contact MetroFibre support?

Accepted Answer

You can contact MetroFibre support by emailing info@metrofibre.co.za or infoOfficer@metrofibre.co.za. Additional contact options are available on their website’s contact or support pages.

Question 7

Does MetroFibre have a plan for teams or businesses?

Accepted Answer

Yes, MetroFibre has plans and services specifically for teams and businesses, including dedicated internet access, high‑speed broadband, Layer 2 connectivity, IP transit, and voice services.

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