Question 1

What is Urtentic and how does it work?

Accepted Answer

Urtentic is a KYC/AML verification platform that helps businesses verify customer identities, check documents, run biometric (facial) verification, assess location risk, and detect fraud during onboarding. It works through a web dashboard and a developer API, where you can configure verification workflows, send user data to be checked, and track verification statuses and outcomes.

Question 2

How much does Urtentic cost?

Accepted Answer

Urtentic promotes getting started for free, but it does not publish detailed pricing plans or paid subscription tiers. You can sign up and begin using the platform at no stated cost, and any additional pricing would need to be confirmed directly with Urtentic.

Question 3

What countries does Urtentic operate in?

Accepted Answer

Urtentic positions itself for businesses that need local and international KYC/AML compliance and shows an operational presence in Lagos, Nigeria. It appears to primarily target Africa while supporting checks aligned with broader international regulations, but specific supported countries are not listed.

Question 4

How do I sign up for Urtentic?

Accepted Answer

You can sign up for Urtentic by visiting the website and using the Get Started or similar sign-up option to create an account for the web dashboard. From there you can set up your organization, configure verification workflows, and access the API credentials if you plan to integrate via the developer API.

Question 5

Who is Urtentic best suited for?

Accepted Answer

Urtentic is best suited for B2B teams in regulated industries that need to verify customers and manage compliance, such as financial services, fintechs, e-commerce companies, and other businesses that require KYC/AML, identity, and fraud checks. It is particularly relevant for compliance, risk, and engineering teams that need verification endpoints and automated workflows.

Question 6

How do I contact Urtentic support?

Accepted Answer

You can contact Urtentic support by emailing support@urtentic.com. Additional contact options may be available through the website, such as a contact form or help links in the dashboard.

Question 7

Does Urtentic have a plan for teams or businesses?

Accepted Answer

Yes, Urtentic is designed for teams and businesses, especially B2B organizations that need shared access to verification workflows and compliance tooling. You can use the web dashboard and API at an organization level, although specific team plan tiers or roles are not detailed publicly.

Question 8

Does Urtentic offer an API or integrations?

Accepted Answer

Yes, Urtentic offers a public API. View the official Urtentic API documentation for endpoints, authentication, and integration guides.

Question 9

What popular product is Urtentic an African alternative to?

Accepted Answer

Urtentic is an African-built alternative to Jumio, Onfido, and Trulioo.

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