Question 1

What is Spectranet and how does it work?

Accepted Answer

Spectranet is a Nigerian internet service provider that sells broadband data plans and WiFi devices for home and business use. You buy a device or subscribe to a plan, then manage your account, data usage, renewals, and payments online through the Spectranet website or Selfcare portal and mobile app.

Question 2

How much does Spectranet cost?

Accepted Answer

Spectranet is a paid service, with example prices such as Bigdata 400GB at ₦45,000 per month, Do More 100GB at ₦20,000 per month, Ultra Validity 130GB at ₦23,500 for 90 days, and Mini 6GB at ₦1,500 for 4 days. Device prices on the e-Shop include items like Freedom MiFi (around ₦15,000–₦29,999), Spark Router (₦68,999), and Whizz CPE (₦60,000), and you can see current pricing and promos on the Spectranet website.

Question 3

What countries does Spectranet operate in?

Accepted Answer

Spectranet operates in Nigeria. Services and plans on this website are targeted at customers located in Nigeria.

Question 4

How do I sign up for Spectranet?

Accepted Answer

You can sign up by purchasing a plan or device on the Spectranet website and creating an account through the Selfcare portal (selfcare.spectranet.com.ng) or the "My Account"/"Self Care" links on the site. After registration, you log in to manage your subscriptions, payments, and usage.

Question 5

Does Spectranet have a mobile app?

Accepted Answer

Yes, Spectranet is available on iOS and Android.

Question 6

Who is Spectranet best suited for?

Accepted Answer

Spectranet is best suited for individuals and households in Nigeria that need home broadband or portable WiFi, and for businesses (SMEs and larger enterprises) that require dedicated connectivity and enterprise solutions. It offers different plan types and devices to match varying usage levels and budgets.

Question 7

How do I contact Spectranet support?

Accepted Answer

You can contact Spectranet support through email ( care@spectranet.com.ng ) or call 0700 234 5678 / 0800 234 5678. You can also contact Spectranet through the Support/Help section of the website.

Question 8

Does Spectranet have a plan for teams or businesses?

Accepted Answer

Yes, Spectranet offers plans and services for teams and businesses through its SME and Enterprise Business connectivity solutions, as well as Home Fiber and Fiber on Air options that can support office use. Businesses can also explore partner programs like "Become a Dealer" and POS Referral.

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