Question 1

What is Fibernet and how does it work?

Accepted Answer

Fibernet is a Nigerian fibre optic internet service provider that delivers high-speed broadband to homes and businesses using FTTH (fiber-to-the-home) and FTTP (fiber-to-the-premise) connections. You choose a plan and, after site survey and installation, internet is delivered over fiber to a router in your home or office, giving you always-on, unlimited data connectivity.

Question 2

How much does Fibernet cost?

Accepted Answer

Fibernet is a paid service with monthly subscription plans and a one-off installation fee for most packages. Home plans start around ₦11,950 per month for up to 10 Mbps and go up to around ₦38,781.16 per month for 100 Mbps, with installation fees typically in the ₦38,500 to ₦39,500 range, while SME and dedicated business plans are priced separately.

Question 3

What countries does Fibernet operate in?

Accepted Answer

Fibernet currently operates in Nigeria, with stated coverage in specific areas of cities such as Lagos and Abeokuta.

Question 4

How do I sign up for Fibernet?

Accepted Answer

You can sign up for Fibernet by checking coverage and selecting a plan on the Fibernet website, then following the deployment steps (survey, payment, installation, activation). If you need assistance or coverage clarification, you can also contact the company directly by email or through the contact details on the site.

Question 5

Does Fibernet have a mobile app?

Accepted Answer

Yes, Fibernet mobile app (Fibernet Connect) is available on IOS and Android.

Question 6

Who is Fibernet best suited for?

Accepted Answer

Fibernet is best suited for households, SMEs, and businesses in Nigeria that need unlimited fibre broadband for activities like streaming, gaming, remote work, and office connectivity. It is also suitable for organisations that require dedicated bandwidth through dedicated fibre internet plans.

Question 7

How do I contact Fibernet support?

Accepted Answer

You can contact Fibernet support by emailing csc@fibernet.ng, and support is advertised as available 24/7. Additional contact options, such as office address and possibly phone numbers or contact forms, are listed on the website.

Question 8

Does Fibernet have a plan for teams or businesses?

Accepted Answer

Yes, Fibernet offers SME fibre and dedicated fibre internet plans designed for teams and businesses that need office connectivity or dedicated bandwidth. These business-focused services complement the residential home plans.

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