Question 1

What is Smilepay and how does it work?

Accepted Answer

Smilepay is a mobile app for sending money, buying airtime, and paying utility bills instantly to family and friends in Ethiopia. You create a SmileTag or use a bank account to send funds cross-border quickly and securely.

Question 2

What countries does Smilepay operate in?

Accepted Answer

Smilepay operates as a cross-border remittance platform facilitating transfers from the United States, Canada, South Africa, and the United Arab Emirates (UAE) to Ethiopia.

Question 3

How do I sign up for Smilepay?

Accepted Answer

Download the Smilepay app from the App Store or Google Play, then sign up with your details and link a bank account or create a SmileTag.

Question 4

Does Smilepay have a mobile app?

Accepted Answer

Yes, Smilepay is available on iOS and Android. You can download Smilepay on the App Store for iPhone, or get it on Google Play for Android.

Question 5

Who is Smilepay best suited for?

Accepted Answer

Smilepay is best suited for expats, travelers, and diaspora sending money home to Ethiopia, paying bills, or buying airtime.

Question 6

How do I contact Smilepay support?

Accepted Answer

For support, send an email to contact@smilepay.com or call +251 11 3022 or +251 64 6485.

Question 7

What popular product is Smilepay an African alternative to?

Accepted Answer

Smilepay is an African-built alternative to Remitly.

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