Question 1

What is Scrella and how does it work?

Accepted Answer

Scrella is a Nigeria-based insurtech service that lets you insure smartphones and other portable devices against accidental damage, then manage your policy and claims digitally via its web platform and mobile apps. You choose a protection plan, register your device, and if it is accidentally damaged you file a claim in the app or online so Scrella can arrange repairs through its partner insurers and repair vendors.

Question 2

How much does Scrella cost?

Accepted Answer

Scrella offers several 12-month plans: Mini Guard at ₦5,500, Mega Protect at ₦10,000, Ultra Shield at ₦15,000, and a Custom plan priced at 10% of your declared device value. Each plan has a specific maximum repair coverage limit and claim allowance, so your exact costs and coverage depend on the plan you select and your device value.

Question 3

What countries does Scrella operate in?

Accepted Answer

Scrella currently operates in Nigeria, where it focuses on Nigerian consumers and businesses and complies with the Nigeria Data Protection Regulation. Availability in other countries is not stated.

Question 4

How do I sign up for Scrella?

Accepted Answer

You can sign up for Scrella by creating an account on the Scrella website or by downloading the Scrella mobile app and registering there. After sign-up, you add your device details, choose a plan, and complete payment to activate your protection.

Question 5

Does Scrella have a mobile app?

Accepted Answer

Yes, Scrella is available on iOS and Android. You can download Scrella on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is Scrella best suited for?

Accepted Answer

Scrella is best suited for individuals in Nigeria who want affordable accidental damage protection for their smartphones and other portable devices. It is also a good fit for businesses and organizations that need to insure multiple devices under one account.

Question 7

How do I contact Scrella support?

Accepted Answer

You can contact Scrella support by email at ask@scrella.com, and phone and chat support options are available through its digital channels. Support is provided as part of the service for help with onboarding, policy questions, and claims.

Question 8

Does Scrella have a plan for teams or businesses?

Accepted Answer

Yes, Scrella offers an enterprise or For Business option that lets teams and organizations insure multiple devices under a single account. This is intended for businesses and other organizations managing device fleets.

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