Question 1

What is Q-SYS and how does it work?

Accepted Answer

Q-SYS is a web-based customer experience management suite that helps organizations in Africa manage in-branch queues, appointment bookings, virtual queues, self-service kiosks, digital signage, and customer feedback in one system. It works by issuing and organizing tickets for walk-ins, supporting online and virtual queue joining, and collecting end-of-journey feedback, all of which is analyzed to improve service operations.

Question 2

What countries does Q-SYS operate in?

Accepted Answer

Q-SYS operates in multiple African markets, specifically including Kenya, Uganda, Tanzania, Ethiopia, DR Congo, Zimbabwe, Ghana, and Nigeria.

Question 3

How do I sign up for Q-SYS?

Accepted Answer

You can start with Qsys-ea by reaching out to the team through the contact options on the website, such as the contact form or email, to discuss your organization’s needs and get set up. Implementation is done as a web-based deployment tailored for business use rather than through a self-serve consumer signup page.

Question 4

Who is Q-SYS best suited for?

Accepted Answer

Q-SYS is best suited for B2B organizations that manage in-person customer visits, such as banks and financial institutions, hospitals and clinics, hotels and hospitality, retail chains, NGOs, government offices, and telecom providers across African markets.

Question 5

How do I contact Q-SYS support?

Accepted Answer

You can contact Q-SYS support by emailing contactus.qsys@riana.co or using the contact options provided on the Q-SYS website.

Question 6

Does Q-SYS have a plan for teams or businesses?

Accepted Answer

Yes, Q-SYS is built for teams and organizations, and is used by more than 150 businesses and 2,500 professionals to manage customer flow, bookings, and feedback across branches and service locations.

Question 7

Does Q-SYS offer an API or integrations?

Accepted Answer

Q-SYS indicates that it supports customization and integration with existing systems, but specific details about an API or standard integrations are not provided, so you will need to contact the team to confirm what is available for your use case.

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