A web-based customer experience management system for African organizations, combining queue management, appointment booking, virtual queueing, kiosks, digital signage, and feedback analytics.
Q-SYS Product Overview
Is Q-SYS Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Banking halls
- Hospital reception desks
What It Does Well
- Queue management
- Appointment booking
Things to Check
- Kiosk hardware options
- Digital signage setup
About Q-SYS
Q-SYS is a web-based customer experience (CX) management suite for African organizations that need to manage in-branch customer flow, bookings, and service feedback across physical locations.
Key capabilities include:
- Queue management system to issue and organize tickets for walk-in customers, support digital queueing, and reduce in-location waiting and congestion
- Appointment booking so customers can schedule visits in advance and teams can plan service capacity
- Virtual Queue Management System (VQMS) for handling queues remotely, helping customers join and track queues without waiting on site
- Self-service kiosks, digital signage, and a Customer Experience (CX) Platform to support check-in and transactions, display service messaging, and collect end-of-journey customer feedback, backed by analytics-driven insights
Available on Web (browser-based).
It targets B2B teams in finance, healthcare, hospitality, retail, NGOs, government, and telecom across African markets including Kenya, Uganda, Tanzania, Ethiopia, DR Congo, Zimbabwe, Ghana, and Nigeria.
Notable context: the company states it is designed in Kenya and made for Africa, and the product has been rebranded, Q-SYS is now Marezi, while the Q-SYS site continues to present the solution suite and country coverage. The website also cites adoption by 150+ businesses and 2,500+ professionals.
Q-SYS Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. How we source dataRecent Reviews for Q-SYS
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Latest Q-SYS News & Updates
Liners collects product news from official company updates and trusted publications. We refresh coverage as new articles are published. How we source dataFrequently Asked Questions About Q-SYS
Q-SYS is a web-based customer experience management suite that helps organizations in Africa manage in-branch queues, appointment bookings, virtual queues, self-service kiosks, digital signage, and customer feedback in one system. It works by issuing and organizing tickets for walk-ins, supporting online and virtual queue joining, and collecting end-of-journey feedback, all of which is analyzed to improve service operations.
Q-SYS operates in multiple African markets, specifically including Kenya, Uganda, Tanzania, Ethiopia, DR Congo, Zimbabwe, Ghana, and Nigeria.
You can start with Qsys-ea by reaching out to the team through the contact options on the website, such as the contact form or email, to discuss your organization’s needs and get set up. Implementation is done as a web-based deployment tailored for business use rather than through a self-serve consumer signup page.
Q-SYS is best suited for B2B organizations that manage in-person customer visits, such as banks and financial institutions, hospitals and clinics, hotels and hospitality, retail chains, NGOs, government offices, and telecom providers across African markets.
You can contact Q-SYS support by emailing contactus.qsys@riana.co or using the contact options provided on the Q-SYS website.
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