Your brand here — This spot is waiting for a smart brand. That could be you.
PingBack
An omnichannel helpdesk for businesses to handle chat, Telegram, email and social messages in one shared inbox, with Theo, an AI agent that answers from your knowledge base.
PingBack Product Overview
Is PingBack Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Nigerian support teams
- Teams handling DMs
What It Does Well
- Shared team inbox
- Chat and email support
Things to Check
- Channels it supports
- Social networks included
About PingBack
PingBack is a web-based helpdesk and shared inbox for businesses that want to handle customer conversations from every channel in one place.
Key capabilities include:
- One shared inbox for website chat widget, Telegram, email and social messages, with unlimited message history on higher plans
- Team collaboration: give every conversation an owner, keep context in one thread, and hand off between agents
- Theo AI agent: answers customer questions from your help content and knowledge base, keeps context across follow-ups, and brings in a human when needed
- Theo Autonomous SRE (Scale plan): connectors that let Theo investigate technical incidents across your tools
- Reporting on how your support is performing
- Documentation and API reference for developers
Pricing (USD, per workspace):
- Starter: free; 1 agent, 100 Theo credits a month, chat widget and Telegram, 500 conversations a month, 30-day history
- Pro: $15/month; 2 agents, 500 credits, adds email, unlimited conversations, 1-year history
- Scale: $35/month; 5 agents, 1,000 credits, all channels including social, SRE connectors, unlimited history
Extra Theo credits cost $10 per 1,000, and yearly billing gives two months free. No card is needed for the free plan.
Available on Web at app.pingback.live.
Built for startups and growing businesses that want shared, AI-assisted customer support without juggling several tools.
PingBack Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. How we source dataOperates In
Official Links
What it does
Recent Reviews for PingBack
Reviews reflect each reviewer's opinion. Companies cannot pay to alter or remove reviews. A verified review includes proof that Liners checked to an extent. Learn how reviews work0 reviews
5-star
0%
4-star
0%
3-star
0%
2-star
0%
1-star
0%
No reviews yet. Be the first to review this product.
Frequently Asked Questions About PingBack
{name} is a helpdesk that brings website chat, Telegram, email and social messages into one shared inbox for your team. Its AI agent, Theo, answers customers from your help content and hands over to a person when needed.
The Starter plan is free. Pro costs $15 a month and Scale costs $35 a month per workspace, with two months free on yearly billing. Extra Theo AI credits cost $10 per 1,000.
Click Get started on pingback.live to create a workspace. The Starter plan needs no payment card.
No mobile app is listed. {name} runs on the web at app.pingback.live.
{name} suits startups and small to growing businesses that handle customer messages across several channels and want help from an AI agent.
Is PingBack Your Product?
Claim this listing to keep its information fresh and reply to reviews.
Your brand here