Question 1

What is Paylo and how does it work?

Accepted Answer

Paylo is a social commerce and online storefront platform for Nigerian and African merchants that lets you create a mobile‑first store, showcase products or services with your own branding, and accept multiple payment methods in one place. You set up a store once, then customers can discover and shop from you via web and mobile apps using AI-powered search, recommendations, NFC cards, and QR/scannable codes.

Question 2

How much does Paylo cost?

Accepted Answer

Pricing varies by plan: Free (₦0) includes "5% platform fee on transactions" ("5% per transaction"); Pro (₦90,000) includes "2% platform fee on transactions" ("2% per transaction"); Business (₦150,000) includes "Zero platform fee" ("0% per transaction"); Enterprise: "Custom".

Question 3

What countries does Paylo operate in?

Accepted Answer

Paylo is built primarily for merchants in Nigeria, with services such as same‑day delivery available in cities like Lagos, Abuja, and Ibadan. It is positioned for African and emerging-market entrepreneurs more broadly, but its clearly defined operations are centered in Nigeria.

Question 4

How do I sign up for Paylo?

Accepted Answer

You can sign up for Paylo by going to the Usepaylo website and creating a merchant account, then adding your first product, customizing your store, and publishing it. The process is designed to take only a few minutes from sign‑up to a live storefront.

Question 5

Does Paylo have a mobile app?

Accepted Answer

Yes, Paylo is available on iOS and Android. You can download Paylo on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is Paylo best suited for?

Accepted Answer

Paylo is best suited for Nigerian and African entrepreneurs, SMEs, and small or growing businesses that sell products or services to consumers and want a mobile‑first online storefront with integrated payments and discovery. It is particularly useful for merchants who rely on social, offline‑to‑online, or cross‑border selling.

Question 7

How do I contact Paylo support?

Accepted Answer

You can contact Paylo support by emailing support@usepaylo.com. For merchant-specific queries you can also reach partners@usepaylo.com, and for legal or data issues you can contact legal@usepaylo.com.

Question 8

Does Paylo have a plan for teams or businesses?

Accepted Answer

Yes, Paylo is designed for merchants and businesses, including SMEs and growing brands, and supports business use with features such as multi-channel storefronts, inventory and order management, customer messaging, and analytics. There are no publicly detailed separate team pricing tiers, but the platform clearly targets business and team workflows.

Question 9

What popular product is Paylo an African alternative to?

Accepted Answer

Paylo is an African-built alternative to Shopify.

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