Question 1

What is Kapu and how does it work?

Accepted Answer

Kapu is a B2C online supermarket for urban consumers in Kenya that lets you buy everyday groceries at low prices, earn cashback, and either shop in a Kapu store or order online for free delivery to a nearby pickup location. You browse and place your order (via app or at a Kapu store/agent), Kapu delivers the items to a neighborhood store, and you collect your shopping there, which helps cut transport costs and missed home deliveries.

Question 2

How much does Kapu cost?

Accepted Answer

There is no subscription fee to use Kapu; you simply pay retail prices for the groceries and essentials you buy, often with discounts and cashback applied. Exact product prices vary by item like in a normal supermarket.

Question 3

What countries does Kapu operate in?

Accepted Answer

Kapu currently operates in Kenya, serving urban communities and neighborhoods, with its operations and headquarters based in Nairobi.

Question 4

How do I sign up for Kapu?

Accepted Answer

You can sign up for Kapu by downloading the Kapu App on Android and registering with your details, or by signing up through a Kapu store or community agent in your neighborhood. Once registered, you can start browsing products, placing orders, and choosing a nearby pickup location.

Question 5

Does Kapu have a mobile app?

Accepted Answer

Yes, Kapu is available on Android. Get Kapuafrica on Google Play for Android.

Question 6

Who is Kapu best suited for?

Accepted Answer

Kapu is best suited for urban households and small-scale traders in Kenya who buy groceries and household staples frequently and want predictable low prices, local pickup, and cashback savings. It particularly targets budget-conscious consumers who prefer to shop close to home through neighborhood stores and agents.

Question 7

How do I contact Kapu support?

Accepted Answer

You can contact Kapu support by emailing feedback@kapuafrica.com or android@kapuafrica.com. The Kapu App listing also provides a Kenyan phone contact for customer and agent support.

Question 8

Does Kapu have a plan for teams or businesses?

Accepted Answer

Kapu does not offer a separate software plan for teams or corporate users; it is designed primarily for individual consumers and small traders buying groceries. However, small business owners like kiosk or kibanda operators can use the service to stock up through the same consumer-facing platform.

Question 9

Does Kapu offer an API or integrations?

Accepted Answer

Kapu does not advertise a public API or formal integrations. If you have a specific integration need, you would need to contact the company directly to discuss options.

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