Question 1

What is MOOKH and how does it work?

Accepted Answer

MOOKH is a web-based social ecommerce and online commerce platform that lets sellers, merchants, and event organizers set up online stores, sell products or event tickets (including via social media), and manage everything from a central dashboard. Once you sign up and create a store in categories like products, tickets, music, or donations, you can list items, share them on your website or social channels, accept payments through options such as M-PESA and cards, and track sales, promotions, and analytics in real time.

Question 2

How much does MOOKH cost?

Accepted Answer

MOOKH does not charge any fees to register or start using the platform. Merchants are charged a commission per successful transaction, for example a percentage of sales for product and digital content categories; the exact current rates are not publicly detailed for all categories, so you should confirm fees during onboarding or with support.

Question 3

What countries does MOOKH operate in?

Accepted Answer

MOOKH operates primarily in East Africa, with active operations in Kenya, Uganda, and Rwanda. It has also been reported to work with merchants in other regional markets such as Tanzania.

Question 4

How do I sign up for MOOKH?

Accepted Answer

To sign up for MOOKH, you can visit the Mookh website and create a merchant account, then choose the business category that fits you (such as products, tickets, music, or donations) and set up your store from the backend dashboard. Buyers can purchase without creating an account, although optional buyer logins are supported.

Question 5

Who is MOOKH best suited for?

Accepted Answer

MOOKH is best suited for small and medium enterprises, merchants, social sellers, and event organizers in East Africa who want to sell products, digital content, tickets, or accept donations online. It is particularly strong for event organizers needing online ticketing, door management, and integrated payments across channels like social media and websites.

Question 6

How do I contact MOOKH support?

Accepted Answer

You can contact Mookh support by emailing hello@mookh.africa or support@mookh.africa. Additional contact options may be available through the website and Mookh’s social media channels.

Question 7

Does MOOKH have a plan for teams or businesses?

Accepted Answer

Yes, MOOKH is designed for businesses and teams, offering merchant accounts with backend dashboards where multiple users can manage stores for event ticketing, product sales, and digital content under a single online account. This makes it suitable for organizations that need shared access to sales, analytics, and store management.

Question 8

Does MOOKH offer an API or integrations?

Accepted Answer

MOOKH offers integrations that allow merchants to embed their online stores into social media and websites and to accept payments through digital wallets and cards, but there is no clear public information about a documented, developer-facing API. For specific integration or API needs, you should contact Mookh directly to discuss available options.

Question 9

What popular product is MOOKH an African alternative to?

Accepted Answer

MOOKH is an African-built alternative to Eventbrite and Shopify.

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