Question 1

What is Exim Bank and how does it work?

Accepted Answer

Exim Bank Tanzania is the flagship bank of the Exim Bank Group (East Africa), providing online banking for personal and business customers. It lets you manage accounts, make transfers, pay bills, and access other banking services through web, mobile, and WhatsApp channels.

Question 2

How much does Exim Bank cost?

Accepted Answer

Exim Bank publishes a group-wide tariff guide covering account, transaction, card, and digital banking fees for its Tanzania, Uganda, Comoros, and Djibouti operations, available as a downloadable PDF on its website; exact charges vary by country and account type.

Question 3

What countries does Exim Bank operate in?

Accepted Answer

Exim Bank operates in Tanzania, Uganda, Comoros, and Djibouti through its own branded subsidiaries, and maintains a representative office in Ethiopia. It also supports customers abroad through features like diaspora banking and borderless banking, but Tanzania is its core market.

Question 4

How do I sign up for Exim Bank?

Accepted Answer

If you are not already registered for Internet Banking, you need to visit a branch and complete registration with customer service staff. After that, you can log in through the mobile app or web portal.

Question 5

Does Exim Bank have a mobile app?

Accepted Answer

Yes, Exim Bank is available on iOS and Android. You can download Exim Bank on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is Exim Bank best suited for?

Accepted Answer

It is best suited for retail banking customers, SMEs, and business clients across Exim Bank's East African markets who want to manage banking services online.

Question 7

How do I contact Exim Bank support?

Accepted Answer

You can contact support by phone at 080 078 0111 or +255 22 229 3000, or by email at customercare@eximbank.co.tz. The bank also lists customerservice@eximbank-tz.com and digitalsupport@eximbank.co.tz for app-related support.

Question 8

Does Exim Bank have a plan for teams or businesses?

Accepted Answer

Yes, it offers business banking services, trade finance, and business-focused products, so it is suitable for business customers. A separate team plan is not stated.

Question 9

Does Exim Bank offer an API or integrations?

Accepted Answer

Exim Bank does not publish a public developer API or open banking documentation for third-party integrations.

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