Question 1

What is I&M Bank and how does it work?

Accepted Answer

I&M Group is a regional banking and insurance group headquartered in Nairobi that operates as a holding company for banks and financial services in Kenya, Rwanda, Tanzania, Uganda, and Mauritius. Founded in 1974 as Investments & Mortgages Limited, it became I&M Bank in 2008 and I&M Group PLC after a 2013 reverse merger with City Trust Limited. It works by providing corporate, business, and personal banking, wealth management, and bancassurance through its country subsidiaries, serving customers via branches, web banking, and digital channels.

Question 2

How much does I&M Bank cost?

Accepted Answer

I&M Group's services are offered on standard commercial banking terms, with fees, interest rates, and charges that vary by specific product and by country. You need to consult the relevant I&M bank or partner institution in your country for detailed pricing on accounts, loans, and other services.

Question 3

What countries does I&M Bank operate in?

Accepted Answer

I&M Group operates in Kenya, Rwanda, Tanzania, Uganda, and Mauritius. Its presence is delivered through I&M Bank entities in the four East African countries (Kenya being the original and largest) and through Bank One, a joint venture, in Mauritius.

Question 4

How do I sign up for I&M Bank?

Accepted Answer

To sign up for I&M Group services, you typically open an account with the relevant I&M bank or partner institution in your country, either by visiting a branch or using available online application processes on the country-specific bank website. The exact steps and requirements vary by market and product type, such as personal accounts, business accounts, or loans.

Question 5

Does I&M Bank have a mobile app?

Accepted Answer

Yes, I&M Group offers mobile app access through country-specific I&M Bank banking apps on Android and iOS, although availability and features can vary by market. You should check the I&M Bank app for your country in the relevant app store for details.

Question 6

Who is I&M Bank best suited for?

Accepted Answer

I&M Group is best suited for individual retail customers, MSMEs and SMEs, corporate and institutional clients, and wealth management customers across Eastern Africa who need banking, insurance-related, and investment services. It serves both everyday banking needs and more complex corporate, advisory, and wealth management requirements.

Question 7

How do I contact I&M Bank support?

Accepted Answer

To contact I&M Group, you can use the contact details provided on the group website or the specific country bank site, such as phone numbers and contact forms for customer service. For media or marketing enquiries, you can email mwihaki.wachira@imbank.co.ke.

Question 8

Does I&M Bank have a plan for teams or businesses?

Accepted Answer

Yes, I&M Group has services for teams and businesses, including SME, MSME, and corporate banking solutions such as business accounts, credit facilities, cash management, and advisory services offered through its subsidiaries. Business clients can engage the relevant country bank to set up and manage these services.

Question 9

Does I&M Bank offer an API or integrations?

Accepted Answer

Yes. I&M Bank Kenya offers a payment API gateway for businesses to integrate banking and payment functionality into their own systems; availability of similar developer tools varies by country subsidiary.

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