Question 1

What is Diamond Trust Bank (DTB) and how does it work?

Accepted Answer

Diamond Trust Bank (DTB) is a regional East African bank offering retail, SME, and corporate banking in Kenya, Uganda, and Tanzania. It works through branch banking, agency banking, and digital channels such as internet banking and mobile banking.

Question 2

How much does Diamond Trust Bank (DTB) cost?

Accepted Answer

DTB charges standard banking fees such as account maintenance, transaction, and card fees, which vary by account type and country. Kenya, Uganda, and Tanzania each publish their own tariff guide (fee schedule) on their local DTB website, so exact costs depend on the product and market.

Question 3

What countries does Diamond Trust Bank (DTB) operate in?

Accepted Answer

Diamond Trust Bank operates in Kenya, Uganda, and Tanzania, with roughly 150 branches across the three markets. DTB also operated in Burundi from 2009 until it sold its stake in Diamond Trust Bank Burundi to a local investor consortium in a deal that closed on 31 December 2025.

Question 4

How do I sign up for Diamond Trust Bank (DTB)?

Accepted Answer

To sign up, you typically need to visit a DTB branch and complete the relevant account or digital banking application form with the required identification and KYC documents. Some services also allow registration through the bank's online or mobile banking setup process after branch registration.

Question 5

Does Diamond Trust Bank (DTB) have a mobile app?

Accepted Answer

Yes, DTB offers country-specific mobile banking apps, including DTB 24/7 in Kenya and Tanzania and DTB Uganda 24/7 in Uganda, available on Android and iOS for checking balances, transfers, bill payments, and other everyday banking.

Question 6

Who is Diamond Trust Bank (DTB) best suited for?

Accepted Answer

DTB is best suited for individual consumers, small and medium-sized enterprises, diaspora customers, and businesses that need retail, SME, or corporate and trade finance banking services across Kenya, Uganda, and Tanzania, including customers who value both branch access and digital or agency banking channels.

Question 7

How do I contact Diamond Trust Bank (DTB) support?

Accepted Answer

You can contact DTB by phone or email, and branch contact details are available on the website. Contact centre details include +254 719 031 000, +254 719 031 888, and contactcentre@dtbafrica.com.

Question 8

Does Diamond Trust Bank (DTB) have a plan for teams or businesses?

Accepted Answer

Yes, DTB offers banking services for businesses and teams, including SME banking, business accounts, collections tools like Till Moja, and corporate and trade finance support such as letters of credit and bank guarantees.

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