What is CRDB Bank and how does it work?

Crdbbank (CRDB Bank Plc) is a regulated commercial bank that provides accounts, loans, payments, insurance, and digital banking services to individuals and businesses in Tanzania and Burundi. You open an account or take products like loans or insurance, then manage your money through branches, ATMs, agents, internet banking, USSD, and the SimBanking mobile app.

How much does CRDB Bank cost?

CRDB Bank uses a standard commercial banking pricing model, with fees, charges, interest rates, and commissions that vary by product and service. Exact costs for accounts, loans, cards, and other services are not listed in one place online, so you need to check specific product pages or contact the bank directly for current tariffs and rates.

What countries does CRDB Bank operate in?

CRDB Bank operates primarily in Tanzania and Burundi, serving customers through branches, agents, and digital channels. It also serves Tanzanian and regional diaspora customers, including through an office in Dubai (DIFC).

How do I sign up for CRDB Bank?

To sign up, you typically need to open an account by visiting a CRDB branch or starting the process via its digital channels, then providing required documents such as valid identification and personal details. For example, current and savings accounts generally require you to be at least 18 years old and present a legal ID (such as NIDA, voter’s ID, passport, driver’s licence, or Zanzibar ID), with some products requiring photos or additional documentation.

Does CRDB Bank have a mobile app?

Yes, Crdbbank is available on iOS and Android. You can download Crdbbank on the App Store for iPhone, or get it on Google Play for Android.

Who is CRDB Bank best suited for?

CRDB Bank is best suited for individuals and households in Tanzania and Burundi, as well as SMEs, corporates, agribusinesses, and Tanzanian diaspora who need accounts, loans, and digital banking. It also has targeted offerings for women, youth and students, retirees, and customers seeking Sharia-compliant banking.

How do I contact CRDB Bank support?

You can contact CRDB Bank support by email at info@crdbbank.co.tz or customer-hotline@crdbbank.co.tz, or by using the phone and contact details provided in the SimBanking app and on the bank’s website. You can also visit a CRDB branch or speak to CRDB Wakala agents for in-person assistance.

Does CRDB Bank have a plan for teams or businesses?

Yes, CRDB Bank has dedicated products and services for businesses, including SME and MSE accounts, business loans, overdrafts, trade finance, and corporate banking solutions. Business customers can also use internet banking, merchant payment solutions like CRDB Lipa Hapa, and other corporate and treasury services.

CRDB Bank

🇹🇿 Tanzania 🇧🇮 Burundi

A regulated commercial bank offering retail and business banking in Tanzania and Burundi, with accounts, loans, insurance, internet banking, and mobile app access.

Use it on:Web Android· 3.9 iOS· 3.5

Is CRDB Bank right for you?

Best for

Tanzania residents
Burundi residents
Small business owners
Loan seekers
Everyday banking users

What it does well

Regulated banking
Personal and business accounts
Loans for customers
Mobile and internet banking
Insurance products

Things to check

Tanzania vs Burundi services
Loan eligibility rules
Loan repayment terms
USSD access
Agent network coverage

CRDB Bank is a regulated commercial bank that provides retail, SME, corporate, and diaspora banking services for customers in Tanzania and Burundi.

Key capabilities include:

Accounts and deposits for individuals and businesses, including Current and Savings Accounts, Salary, Teen, Junior Jumbo, Scholar (students), Pension, Malkia Account (women), Niamoja (community groups), and agriculture-focused Fahari Kilimo accounts; SMEs can open Biashara Account and Hodari Account.
Loans and financing across personal and business needs, such as Personal Loans, Jijenge Mortgage Loan, Salary Advance, student facilities (Boom Advance, UNI Loan), Pension Advance, and business credit including SME Loan, MSE loans, overdraft facilities, invoice and certificate discounting, local purchase order finance, investment and asset financing, TACATDP agricultural loans, and Green Bond Loan financing.
Payments and ways to bank, including Internet Banking, the SimBanking mobile app, USSD (15003#) access, CRDB Wakala agency banking, TemboCard debit cards, Tembo Points loyalty rewards, CRDB Lipa Hapa merchant payment acceptance, cash deposit machines, and Forex ATMs.
Insurance and treasury services, including bancassurance (motor, credit life, personal accident, domestic package, fire, group life, medical) plus foreign exchange, FX spot, and FX risk management for businesses.

Available on Web (internet banking and self-service portals), Android and iOS (SimBanking), plus USSD and a physical branch and agent network.

Target users include individual customers (youth, students, women, retirees), SMEs and corporates, agribusinesses, and diaspora customers (for example via Tanzanite Account and diaspora mortgage options).

Notable for its broad digital and agent banking coverage, Al-Barakah Banking (Sharia-compliant accounts, deposits, takaful, and financing), and an active investor relations portal with reports and shareholder tools as a DSE-listed bank (listed since 2009; established in 1996).

As of Jul 13, 2026, CRDB Bank is rated 3.5 on the App Store from 77 reviews and 3.9 on Google Play from 21.6K reviews with 1M+ installs.

Phone:+255 22 219 7700

Social Links:

Categories:

Fintech

Features & Business Model:

agent-network b2b2c banking insurance lending mobile-money ussd

Frequently Asked Questions About CRDB Bank

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DD Dave found that CRDB Bank has raised $12.1M across 1 round, backed by 6 investors. Their latest round was a Venture (Round not Specified) in Aug 2015. See how we get product data