NCBA Group

NCBA Group is a financial services provider serving consumers, SMEs, corporates, and institutional customers across East Africa with banking, digital channels, and related financial services.

Key capabilities include:

• Retail, SME, and corporate banking services delivered through its country sites for Kenya, Rwanda, Tanzania, and Uganda.
• Digital banking access via secured online portals, including Internet Banking, NCBA Connect, NCBA Connect Plus, and a Customer Self Service Portal for account and service management.
• Investor relations resources such as annual and quarterly reports, events and presentations, share price information, and credit ratings.
• Sustainability and ESG information, including sustainability commitment pages and impact reporting.

Available on Web (main site and browser-based portals), Android, and iOS (NCBA NOW app).

Target audience: B2C, B2B including individuals, retail customers as well as business and institutional clients that need day-to-day transaction banking, digital servicing, and access to group financial disclosures.

Notable in the East African market context, the group operates across Kenya, Rwanda, Tanzania, and Uganda, and began operations on 1 October 2019 following the merger of NIC Group PLC and Commercial Bank of Africa Limited. It is also a public company listed on the Nairobi Securities Exchange (ticker: NCBA), with a dedicated investor relations section publishing regular financial and ESG reporting.