Question 1

What is Bank Zero and how does it work?

Accepted Answer

Bank Zero is a South African app-only mutual bank that provides personal and business transactional accounts with zero monthly fees and in-app control over cards, payments, and debit orders. You open and manage your accounts entirely through the mobile app, which also gives you granular security controls and alerts for card activity and debit orders.

Question 2

How much does Bank Zero cost?

Accepted Answer

Bank Zero charges zero monthly account fees and positions itself as a zero or very low fee bank for both personal and business customers. Specific transaction and service fees are published on its Rates & Pricing page in the app and on the website.

Question 3

What countries does Bank Zero operate in?

Accepted Answer

Bank Zero operates in South Africa and serves South African individuals and businesses. Accounts, cards, and regulatory authorisations are all tied to the South African market.

Question 4

How do I sign up for Bank Zero?

Accepted Answer

To sign up for Bank Zero, you download the Bank Zero app on Android or iOS, register a personal profile, and complete digital FICA by submitting your ID, facial biometrics, and proof of address. Once your profile is verified, you automatically get accounts and can then add business entities if needed.

Question 5

Does Bank Zero have a mobile app?

Accepted Answer

Yes, Bank Zero is available on iOS and Android. You can download Bankzero on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is Bank Zero best suited for?

Accepted Answer

Bank Zero is best suited for South African individuals and households, as well as small to large businesses, sole traders, NPOs, trusts, partnerships, and other CIPC-registered entities that want low-fee, app-based banking. It is particularly useful for users who value strong card security, detailed payment controls, and the ability to manage shared or delegated finances.

Question 7

How do I contact Bank Zero support?

Accepted Answer

You can contact Bank Zero support via email at info@bankzero.co.za or chat@bankzerosa.co.za, and via WhatsApp using the support number listed in the app and on the website. They are also contactable through their social channels such as LinkedIn.

Question 8

Does Bank Zero have a plan for teams or businesses?

Accepted Answer

Yes, Bank Zero offers business and commercial banking for teams and organisations, including CIPC-registered companies, NPOs, trusts, partnerships, and sole traders. Business users can set up multi-level payment authorisation chains and use bulk payment features directly in the app.

Question 9

Does Bank Zero offer an API or integrations?

Accepted Answer

Bank Zero offers integrations with Xero accounting software, Apple Wallet, Google Wallet, and iKhokha card machines. There is no publicly advertised developer API for external developers to build on, so an open API offering is .

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