A paid broadband and satellite TV service for East African households and businesses, offering fiber internet plans, TV add-ons, coverage checks, and online ordering.

Zuku Product Overview

Is Zuku Right for You?

Liners prepares and updates these highlights as product information changes. Editorial standards

Best For

  • Home internet users
  • Satellite TV viewers

What It Does Well

  • Fiber internet plans
  • Satellite TV add-ons

Things to Check

  • Address coverage
  • Installation timeline

About Zuku

Screenshot of Zuku website

Zuku is a home and business connectivity service for East African households and organisations that need fiber internet, satellite TV, and related customer self-service.

Key capabilities include:

  • Fiber internet packages with advertised speeds of 30 Mbps, 80 Mbps, 100 Mbps, and 200 Mbps, with published monthly pricing (for example, Shujaa KES 2,799/month, Bingwa KES 3,799/month, Stream KES 4,500/month, Connect KES 9,999/month).
  • TV add-on option for fiber packages, listed as 106 channels for an additional KES 299/month, plus a one-off TV decoder fee (listed as KES 5,000).
  • Coverage checking and online ordering for fiber installation through the website.
  • Customer account and support access, including a My Zuku login portal and support channels via phone, email, social media, and a web contact form.

Available on Web.

Target users include households buying home broadband and TV add-ons, plus business customers looking for business internet.

Notable in the African market context, the service is presented as part of Wananchi Group Ltd and lists coverage across Kenya, Uganda, Tanzania, Malawi, and Zambia, supporting multi-country availability for a single East African connectivity brand.

Zuku Facts

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Frequently Asked Questions About Zuku

Zuku is a home and business connectivity service that offers fiber internet, satellite TV, streaming, and telephony. It works through fiber service in some areas and satellite TV more widely, with coverage checks and online ordering available for fiber.

Zuku is a paid subscription service. Published fiber plans include Shujaa at KES 2,799/month, Bingwa at KES 3,799/month, Stream at KES 4,500/month, and Connect at KES 9,999/month, with a TV add-on listed at KES 299/month and a decoder fee listed at KES 5,000.

Zuku operates in Kenya, Tanzania, Uganda, Malawi, and Zambia.

You can sign up by checking whether your area is covered, then ordering fiber online through Zukuโ€™s website. You can also contact sales or use the My Zuku portal for account access after service is set up.

Yes, Zuku has a mobile app for customer self-care.

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