Question 1

What is Zuku and how does it work?

Accepted Answer

Zuku is a home and business connectivity service that offers fiber internet, satellite TV, streaming, and telephony. It works through fiber service in some areas and satellite TV more widely, with coverage checks and online ordering available for fiber.

Question 2

How much does Zuku cost?

Accepted Answer

Zuku is a paid subscription service. Published fiber plans include Shujaa at KES 2,799/month, Bingwa at KES 3,799/month, Stream at KES 4,500/month, and Connect at KES 9,999/month, with a TV add-on listed at KES 299/month and a decoder fee listed at KES 5,000.

Question 3

What countries does Zuku operate in?

Accepted Answer

Zuku operates in Kenya, Tanzania, Uganda, Malawi, and Zambia.

Question 4

How do I sign up for Zuku?

Accepted Answer

You can sign up by checking whether your area is covered, then ordering fiber online through Zuku’s website. You can also contact sales or use the My Zuku portal for account access after service is set up.

Question 5

Does Zuku have a mobile app?

Accepted Answer

Yes, Zuku has a mobile app for customer self-care.

Question 6

Who is Zuku best suited for?

Accepted Answer

Zuku is best suited for households that want home internet and TV, and for businesses that need connectivity services.

Question 7

How do I contact Zuku support?

Accepted Answer

You can contact Zuku support by phone, email, social media, or the web contact form. The listed support number is 0205-205-205 or 0719-028-200, and the support email is support@zukufiber.co.ke.

Question 8

Does Zuku have a plan for teams or businesses?

Accepted Answer

Yes, Zuku offers business internet and other connectivity services for organisations.

Discover Products, Get Discovered.