Question 1

What is Zoyk and how does it work?

Accepted Answer

Zoyk is a payment services provider and payment infrastructure platform that helps governments and businesses in Southern Africa collect, move, and settle payments across cash, digital, and offline channels. It works through a unified system that includes a web-based payment gateway, an Android Soft POS for in-person card payments (including low-connectivity environments), and an MWallet digital wallet that all connect to manage collections and settlements from one platform.

Question 2

What countries does Zoyk operate in?

Accepted Answer

Zoyk operates primarily in Southern Africa, with active deployments in Zambia, Malawi, DR Congo, Tanzania, Zimbabwe, and South Africa. Angola and Mozambique are indicated as coming soon, and the platform is generally positioned around key SADC markets and regional interoperability.

Question 3

How do I sign up for Zoyk?

Accepted Answer

You can start with Zoyk by reaching out to their team to onboard your organization onto the platform. To do this, contact them via email or the contact options provided on their website so they can set up your account and required payment services.

Question 4

Does Zoyk have a mobile app?

Accepted Answer

Yes, Zoyk offers an Android mobile app in the form of its Android Soft POS for in-person card payments. Other mobile platforms such as iOS are not currently confirmed.

Question 5

Who is Zoyk best suited for?

Accepted Answer

Zoyk is best suited for governments, public agencies, utilities, large businesses, and retail or value chains that need to collect and settle payments across multiple channels in Southern Africa, including online, POS, cash, and agent networks. It is particularly useful for organizations handling taxes, statutory payments, council fees, utility bills, school fees, and supermarket or fuel station payments.

Question 6

How do I contact Zoyk support?

Accepted Answer

You can contact Zoyk support by emailing office@zoykgroup.com or chembo.sumbwe@zoykgroup.com. Additional contact options may be available through the contact page or details provided on their website.

Question 7

Does Zoyk have a plan for teams or businesses?

Accepted Answer

Yes, Zoyk is built for organizations and clearly supports teams and businesses, including governments, public agencies, utilities, large enterprises, and retail chains. It provides a unified payment system that can be integrated with existing organizational tools to support multi-user operational contexts.

Question 8

Does Zoyk offer an API or integrations?

Accepted Answer

Zoyk integrates with existing organizational tools to support unified collections and settlements, indicating it offers integration capabilities. However, there is no publicly documented API platform or official public API documentation URL confirmed for self-service developer access.

Question 9

What popular product is Zoyk an African alternative to?

Accepted Answer

Zoyk is an African-built alternative to Square and Stripe.

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