Question 1

What is Zapper and how does it work?

Accepted Answer

Zapper is a South African payments-enabled marketing platform that lets your business accept in-person and online payments while using transaction data to run loyalty, voucher, and customer engagement campaigns. You sign up as a merchant, connect Zapper to your point of sale or eCommerce flow, then customers pay via QR, card, instant EFT, or the Zapper app, with their spend and visit history feeding into your marketing and rewards tools.

Question 2

How much does Zapper cost?

Accepted Answer

Zapper follows a paid, pay-per-transaction model for merchants, with no general subscription fee advertised for the standard basic plan. The pricing page lists a Standard Basic Plan with 2.9% per-transaction fees (excluding VAT) and no monthly charges, and notes that Quick Capital funding is offered as a separate product with its own costs.

Question 3

What countries does Zapper operate in?

Accepted Answer

Zapper is focused on the South African market and is designed for businesses operating in South Africa. It also references reach to millions of local customers through its own user base and partners, but it does not present itself as a global acquiring solution.

Question 4

How do I sign up for Zapper?

Accepted Answer

To sign up as a Zapper merchant, you choose a pricing plan on zapper.com, then complete the online registration flow to create your merchant account. Once approved, you can access the Merchant Portal to configure payment methods, online payment tools, and customer engagement features.

Question 5

Does Zapper have a mobile app?

Accepted Answer

Yes, Zapper has a mobile app for consumers on both Android and iOS. Customers use the app to scan QR codes, pay, earn and redeem rewards, receive vouchers, and interact with participating businesses.

Question 6

Who is Zapper best suited for?

Accepted Answer

Zapper is best suited for South African businesses that want to accept digital payments and use payment data to drive repeat visits, such as retail, restaurants, services, and other customer-facing merchants. It also offers tailored solutions for larger enterprises and non-profit organisations that need to accept payments or donations and engage their supporters.

Question 7

How do I contact Zapper support?

Accepted Answer

You can contact Zapper support by emailing support@zapper.com. Additional help options may be available in the app and on the Zapper website, including phone support for South African users.

Question 8

Does Zapper have a plan for teams or businesses?

Accepted Answer

Yes, Zapper is built for teams and businesses, and it supports merchants ranging from small businesses to large enterprises and NPOs. When you sign up as a merchant you get access to business-focused tools like the Merchant Portal, payment acceptance, and marketing features for your organisation.

Question 9

Does Zapper offer an API or integrations?

Accepted Answer

Yes, Zapper offers an API and integrations for online payments and custom solutions. You can use free eCommerce plugins or integrate via the developer API to add Zapper as a payment method in your website, app, or other systems.

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