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A web-based WhatsApp chat platform for health teams, nonprofits, and service organizations to manage inboxes, automate chatbots, send reminders, and track analytics.
Turn.io Product Overview
Is Turn.io Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Health teams
- Nonprofit helplines
What It Does Well
- Shared WhatsApp inbox
- Chatbot automation
Things to Check
- Kenya and SA coverage
- WhatsApp number setup
About Turn.io
Turn.io is a web-based WhatsApp chat platform for organizations that deliver services through conversations, especially healthcare providers, public health programs, and social-impact teams.
Key capabilities include:
- Shared team inbox to manage real-time WhatsApp conversations, with AI-powered quick replies for faster responses and escalation to human staff when needed
- No-code automation with Journeys, plus Playbooks that provide community-shared templates and best-practice conversation flows
- People management and reminders for segmentation based on interaction history and profiles, including targeted reminder sequences
- Health service workflows such as appointment booking, rescheduling, follow-ups, telehealth (text, voice, video) and voice calling inside WhatsApp, plus reporting through Insights for conversation analytics and performance tracking
Available on Web with an API (including WhatsApp Business API access and developer documentation).
Built for B2B2C service delivery, supporting clinics, healthcare networks, NGOs, government and public-health teams that communicate with patients or communities on WhatsApp.
Notable in emerging-market contexts, the company reports 50+ million people reached through deployments including WHO’s COVID-19 WhatsApp information service, MomConnect with South Africa’s Department of Health, and healthcare providers such as Penda Health in Kenya. Turn.io is also identified as an official WhatsApp Business Solution Provider.
Turn.io Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. Learn moreOperates In
Pricing & Fees
Variable pricingTurn.io offers custom pricing based on usage and organisational needs, with Pro and Enterprise plans, while WhatsApp message fees are charged separately based on Meta’s rates; enterprise pricing is custom.
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Turn.io Funding History
Liners compiles funding history from company announcements, investor records, and trusted reporting. We refresh it as new rounds are confirmed. Learn moreTurn.io has raised $3.2M across 1 recorded funding event. The latest was Seed in Apr 2025.
- Total Raised:
- $3.2M
- Latest Round:
- Seed
Turn.io Investors & Funding Rounds
Turn.io Founders & Leadership Team
Liners compiles leadership profiles from official company pages, professional profiles, and trusted public sources. We refresh them as teams change. Learn moreSign in to see all 3 team members
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Jobs at Turn.io
| Title | Posted |
|---|---|
| Senior Bookkeeper | Sep 6, 2025 |
Frequently Asked Questions About Turn.io
Turn.io is a web-based platform for delivering services through WhatsApp conversations. Organizations can use shared team inboxes, automated chat journeys, reminders, analytics, and human escalation to communicate with patients, customers, or communities.
Turn.io uses subscription pricing, with Pro and Enterprise service options. Current pricing is based on a base fee covering the first 1,000 inbound users, additional per-user charges with volume-based rates, and WhatsApp conversation fees passed through separately. Exact pricing requires a quote.
Turn.io can be used globally because the WhatsApp Business Platform has no geographic limitation. The product has verified use cases in countries including Kenya, South Africa, Bangladesh, Pakistan, and Brazil.
To sign up, contact Turn.io and follow its account-creation instructions. Account setup may require your name, phone number, email address, and a password, with email verification.
Turn.io does not have a verified native Android or iOS mobile app. The platform is available on the web, while end users interact through WhatsApp.
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