NenaSasa

NenaSasa is a unified customer engagement and communications platform for businesses that manage customer interactions across voice calls, chat, SMS, and AI automation.

Key capabilities include:

• Omnichannel execution for teams: NenaCall provides a single agent workspace for inbound and outbound calling plus real-time chat, with centralized conversation history and quick deployment.
• Operations oversight and analytics: NenaVoice adds agent monitoring, availability tracking, conversation oversight, and performance metrics for workforce planning and operational insights.
• Automation and AI chat support: NenaBot handles routine, high-volume chat requests with structured data capture and escalation to human teams, while NenaChat supports multi-channel chat (including web, mobile, and social media), AI chatbot responses, live-agent handoff, and chat performance insights.
• Messaging and integrations: NenaSMS supports bulk SMS with delivery tracking, two-way SMS conversations, alerts, reminders, scheduling, and reporting, and NenaSDK offers REST APIs, WebSocket support, and iOS/Android/web SDKs with documentation and a developer sandbox.

Available on Web and Android.

Built for small and growing businesses, customer support and sales teams, CX and call center operations, SaaS platforms and developers, and large organizations, including industry use cases for financial institutions and insurance and brokerage.

Notable in the Kenyan market, the platform is Nairobi-based (Lavington) and offers modular “mini-apps” plus a free evaluation plan with tiered subscriptions (Starter $19, Growth $49, Omnichannel $99, Enterprise from $249).