What is Clickatell and how does it work?

Clickatell is a chat commerce platform that enables businesses to connect with customers through messaging channels like SMS, WhatsApp, and iMessage. It combines messaging, customer service automation, AI-powered chatbots, and payment processing to let customers inquire about products, make purchases, track orders, and resolve issues directly within chat conversations.

How much does Clickatell cost?

Clickatell offers a pay-as-you-go prepaid option and enterprise plans, but pricing varies by destination, message volume, and package, so you need to use their pricing estimator or contact sales for exact costs.

What countries does Clickatell operate in?

Clickatell operates globally, serving customers across 220+ countries and territories and reaching 85% of the world's population. The company has offices in Silicon Valley (California), Canada, South Africa, and Nigeria.

How do I sign up for Clickatell?

You can sign up by creating a free account on Clickatell, verifying your account, logging into the portal, and activating the SMS channel or API you want to use.

Who is Clickatell best suited for?

Clickatell is best suited for large global consumer brands in industries like banking, telecoms, insurance, airlines, logistics, and retail that need to engage customers at scale through chat-based channels and enable transactions within messaging apps.

How do I contact Clickatell support?

You can contact Clickatell by phone at +1 888-567-3625

Does Clickatell have a plan for teams or businesses?

Yes, Clickatell offers enterprise solutions designed for teams and businesses, including features like unified inboxes for live agents, real-time dashboards for monitoring agent performance, and the ability to transfer chats between agents and departments.

Does Clickatell offer an API or integrations?

Yes, Clickatell offers a public API. View the official Clickatell API documentation for endpoints, authentication, and integration guides.

Clickatell

Rating: 5
Author: Farouk Bilesanmi

🇿🇦 South Africa 🇳🇬 Nigeria

An AI-powered chat commerce platform for enterprises to run customer engagement, support, and in-chat transactions across messaging apps and SMS via web tools and APIs.

Use it on:Web APIChat Based

Is Clickatell right for you?

Best for

Enterprise support teams
Sales in chat
In-chat payments
WhatsApp bot builders
API-led product teams

What it does well

WhatsApp bot setup
In-chat transactions
Support inside messaging
SMS and chat reach
Bot building APIs

Things to check

Supported chat channels
Payment methods supported
CRM connection options
AI handoff controls
Nigeria and SA coverage

Clickatell is an AI-powered chat commerce platform for enterprise businesses that want to sell, support customers, and complete transactions inside messaging apps and SMS.

Key capabilities include:

Multi-channel messaging (Connect) for enterprise messaging across chat apps and SMS, delivered through RESTful APIs or a web-based campaign tool, with features such as high-volume queuing, message encryption, and number management
Conversational AI and agent support (Interact) with customizable chatbots, live agent chat, and access to conversation history and customer context
In-chat payments (Transact) that supports payment tokenization and is designed to meet PCI-DSS security and GDPR requirements
Low/no-code setup options to help teams deploy and customize chat experiences without extensive engineering effort

Available on Web and via API.

Built for B2B teams in enterprise brands across sectors such as retail, travel, telecommunications, automotive, financial services, and insurance.

It is notable in African market context through its presence in South Africa and Nigeria, and customer references across telecoms and financial services, including the launch of a chat banking solution with ABSA.

Phone:+1 888-567-3625

Social Links:

Categories:

Communication & Social

Features & Business Model:

ai-powered b2b conversational-ai crm customer-support messaging saas

Frequently Asked Questions About Clickatell

Recent Reviews for Clickatell

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Farouk Bilesanmi

NG · 4 reviews

May 15, 2026

Built a WhatsApp bot with them and it was seamless!

DD Dave found that Clickatell has raised $118.5M across 6 rounds, backed by 7 investors. Their latest round was a Series C in Feb 2022. See how we get product data

$118.5MTotal Raised

Series CLatest Round

2000Founded

Clickatell Investors & Funding Rounds

Series C$91MFeb 2022

Endeavor Harvest Arrowroot Capital Kennedy Lewis Investment Management

Series B$12MFeb 2011

DAG Ventures Sequoia

Venture (Round not Specified)$9.5MJan 2010

Sequoia Capital

Series A$6MOct 2006

Sequoia

Venture (Round not Specified)UndisclosedApr 2004

Series AUndisclosedJan 2002

DD Dave found 15 articles about Clickatell, from Mar 2023 to Oct 2025. See how we get product data

Clickatell Celebrates 25 Years as It Enters the Age of Agentic Commerce

Oct 14, 2025(9 months ago)

Telkom SA Partners with Clickatell to Launch Mobile Messaging Payments

Feb 18, 2024(over 2 years ago)

Yabx and Clickatell Collaborate to Launch WhatsApp Lending in Africa

Dec 14, 2023(over 2 years ago)

Clickatell retools its chatbots for the era of 'AI commerce'

Nov 10, 2023(over 2 years ago)

Clickatell Launches AI Powered Chat Commerce

Nov 8, 2023(over 2 years ago)

Get full access to the latest news and updates

DD Dave found 10 positions at Clickatell across 2 locations, including remote roles. See how we get product data

Title	Location	Posted
Technical Account Manager	Johannesburg, Gauteng, South Africa	May 20, 2026
Commercial Finance Manager	Cape Town, Western Cape, South Africa	May 19, 2026
Technical Account Manager	Cape Town, Western Cape, South Africa	May 19, 2026
Commercial Finance Manager	Johannesburg, Gauteng, South Africa	May 19, 2026
Senior Backend Developer (AI Native)	Cape Town, Western Cape, South Africa	Apr 17, 2026