An AI-powered chat commerce platform for enterprises to run customer engagement, support, and in-chat transactions across messaging apps and SMS via web tools and APIs.
Clickatell Product Overview
Is Clickatell Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Enterprise support teams
- Sales in chat
What It Does Well
- WhatsApp bot setup
- In-chat transactions
Things to Check
- WhatsApp features enabled
- Payment methods supported
About Clickatell
Clickatell is an AI-powered chat commerce platform for enterprise businesses that want to sell, support customers, and complete transactions inside messaging apps and SMS.
Key capabilities include:
- Multi-channel messaging (Connect) for enterprise messaging across chat apps and SMS, delivered through RESTful APIs or a web-based campaign tool, with features such as high-volume queuing, message encryption, and number management
- Conversational AI and agent support (Interact) with customizable chatbots, live agent chat, and access to conversation history and customer context
- In-chat payments (Transact) that supports payment tokenization and is designed to meet PCI-DSS security and GDPR requirements
- Low/no-code setup options to help teams deploy and customize chat experiences without extensive engineering effort
Available on Web and via API.
Built for B2B teams in enterprise brands across sectors such as retail, travel, telecommunications, automotive, financial services, and insurance.
It is notable in African market context through its presence in South Africa and Nigeria, and customer references across telecoms and financial services, including the launch of a chat banking solution with ABSA.
Clickatell Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. How we source dataRecent Reviews for Clickatell
Reviews reflect each reviewer's opinion. Companies cannot pay to alter or remove reviews. A verified review includes proof that Liners checked to an extent. Learn how reviews workHow is the score calculated?
Every product starts at a 3.5-star baseline worth 7 reviews. Each approved review pulls the score toward the real average, so a product with one 5-star review shows about 3.7.
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NG · 4 reviews
May 15, 2026
Built a WhatsApp bot with them and it was seamless!
Clickatell Funding History
Liners compiles funding history from company announcements, investor records, and trusted reporting. We refresh it as new rounds are confirmed. How we source dataClickatell has raised $118.5M across 6 recorded funding events. The latest was Series C in Feb 2022.
- Total Raised:
- $118.5M
- Latest Round:
- Series C
Clickatell Investors & Funding Rounds
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Clickatell Founders & Leadership Team
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Latest Clickatell News & Updates
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Jobs at Clickatell
| Title | Posted |
|---|---|
| Research & Development Software Engineer: Innovation | Sep 21, 2026 |
| Commercial Manager | Apr 14, 2026 |
Frequently Asked Questions About Clickatell
Clickatell is a chat commerce platform that enables businesses to connect with customers through messaging channels like SMS, WhatsApp, and iMessage. It combines messaging, customer service automation, AI-powered chatbots, and payment processing to let customers inquire about products, make purchases, track orders, and resolve issues directly within chat conversations.
Clickatell offers a pay-as-you-go prepaid option and enterprise plans, but pricing varies by destination, message volume, and package, so you need to use their pricing estimator or contact sales for exact costs.
Clickatell operates globally, serving customers across 220+ countries and territories and reaching 85% of the world's population. The company has offices in Silicon Valley (California), Canada, South Africa, and Nigeria.
You can sign up by creating a free account on Clickatell, verifying your account, logging into the portal, and activating the SMS channel or API you want to use.
Clickatell is best suited for large global consumer brands in industries like banking, telecoms, insurance, airlines, logistics, and retail that need to engage customers at scale through chat-based channels and enable transactions within messaging apps.
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