Question 1

What is Trust Merchant Bank (TMB) and how does it work?

Accepted Answer

TMB (Trust Merchant Bank) is a universal bank in the Democratic Republic of the Congo that provides everyday banking through its branch network, online NetBank service, and PEPELE Mobile app. You can open and manage accounts, use bank cards, make transfers, and access ATMs and branches for individual or business banking needs.

Question 2

What countries does Trust Merchant Bank (TMB) operate in?

Accepted Answer

TMB primarily operates in the Democratic Republic of the Congo, where it has a large branch and ATM network. It also has a representative office in Brussels, Belgium.

Question 3

How do I sign up for Trust Merchant Bank (TMB) ?

Accepted Answer

You can start by visiting a TMB branch in the DRC to open an account and request access to NetBank and PEPELE Mobile. Online and mobile services are then accessed through the bank’s web portal and mobile apps once your customer profile is created and activated.

Question 4

Does Trust Merchant Bank (TMB) have a mobile app?

Accepted Answer

Yes, TMB offers a mobile app through its PEPELE Mobile service, available on Android and iOS. PEPELE Mobile provides 24/7 access to key banking functions such as viewing accounts and making transfers.

Question 5

Who is Trust Merchant Bank (TMB) best suited for?

Accepted Answer

TMB is best suited for retail customers, SMEs, and corporate clients operating in or connected to the DRC who need everyday banking services through branches, web, and mobile. It is particularly relevant for those who value a wide local branch and ATM network and multilingual, 24/7 digital access.

Question 6

How do I contact Trust Merchant Bank (TMB) support?

Accepted Answer

You can contact TMB support by email at [email protected], [email protected], [email protected], or [email protected]. You can also use the assistance and complaints forms available through the bank’s website or visit a local branch for in-person support.

Question 7

Does Trust Merchant Bank (TMB) have a plan for teams or businesses?

Accepted Answer

Yes, TMB provides banking services and products for businesses and SMEs as well as corporate clients. Business customers can use branch banking, NetBank, PEPELE Mobile, cards, and transfer services to manage their company finances.

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